We are currently experiencing issues with our phone network this morning meaning no calls are able to reach us. Engineers are on site and investigating it urgently. We apologise for any inconvenience this may cause. Other ways to contact us Existing customers;Please contact us via email  at enquiries@nowtravelinsurance.com, quoting your policy number, beginning NOW-. To purchase a policy; You can do this online here: https://quote.nowtravelinsurance.com/ Claims; You can submit a Claim online For Claims enquiries, please email info@csal.co.uk   Please visit our Contact Us page fo ..read more

Unfortunately, lost luggage is one of the most common problems encountered by travellers. It can be stressful, so we’ve compiled a mini guide so you know just what to do if you find yourself in this situation. Before anything else, try not to panic. Airlines and travel insurers deal with this all the time and are well equipped to help you out. Most travel insurance policies will cover you if your luggage is lost, but your first port of call should always be your airline to try and recover your belongings as quickly as possible. Claiming with your airline: Report the loss with the airline ..read more

How long do I need left on my passport to travel? Entry requirements vary between countries, but generally for countries within the EU you will need at least 3 months left on it when you travel. Non EU country entry requirements vary even further, with countries like China and Thailand requiring at least 6 months left on your passport, whilst others like the USA, Canada and Australia only ask that your passport is valid for the duration of your stay. You can check the entry requirements for other countries and if your passport will be valid for your trip on Gov.uk Foreign Travel Advice It’s ..read more

Thousands of Brits are experiencing flight cancellations as a result of staff shortages, technical issues, and an influx of passengers. If you’re one of those affected, here’s your rundown on what you need to do and what you are entitled to. What you should do Contact your airline. They should offer you the choice of an alternative flight or a refund. Airlines must offer you sufficient food, drink and accommodation if your new flight is scheduled for the following day. This must also be offered if your flight is delayed by more than 2 hours. If you receive fewer than 2 weeks notice of your ..read more

Summer is on the horizon, and Coronavirus restrictions are easing, so let’s start getting back to normal & hit the sun loungers once more! Many of our favourite European destinations have fully reopened for holidaymakers and are excited to welcome UK travellers back! Question is: what are the current rules when travelling and how do you stand when it comes to travel insurance? Vaccinations, masks & testing With so many COVID travel restrictions being relaxed and removed, here’s a quick run-through of what you need to know when visiting some of the most popular European destinations ..read more

Following the news that numerous easyJet flights have been cancelled, we would like to clarify what steps are available to policyholders. Due to this news, we are experiencing a high volume of calls and our lines may go down intermittently. In the first instance, PLEASE CONTACT easyJet You can find information on switching to another flight, obtaining a voucher or a full refund by visiting their website, here  http://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations If you have booked with an ATOL holder (package holiday) If you have booked flights or a trip which inclu ..read more

Essential and Classic cover      Premier cover The below is a summary of the cover we can provide specifically in relation to Coronavirus. It does not form part of your policy. Your policy includes cover for any medical claim due to Coronavirus while travelling. Your policy does not include cover for cancellation due to you falling ill with Coronavirus and being unable to travel, or being required to self-isolate. There is also no cover for curtailment of your trip due to Coronavirus. We will not cover any cancellation or travel disruption claims due to the government or ot ..read more

The Travel Traffic Light System Explained As the ‘Stay in the UK’ restriction is lifted, we look to the future with a renewed sense of hope!  The launch of a traffic light system on the 17th May 2021 means that travellers no longer require a ‘reasonable’ excuse to travel, such as work, education and volunteering. The system, however, involves a three-tier structure which comes with varying levels of protocols and it’s not all plain sailing for international travel just yet. We’ve put together a guide to help our customers make sense of it all, but of course things are changing rapidly, so ..read more

MaPS Medical Travel Insurance Directory Here at Now Travel Insurance, making sure our customers have the right cover is really important to us, especially for those living with medical conditions! And although we do offer cover for many pre-existing medical conditions, if for any reason we can’t cover your particular circumstance, we will point you in the direction of the Money and Pensions Service (MaPs) directory. About the MaPS Directory MaPS is a free and impartial money advice service set up by the Government. The MaPS directory has been established to assist travellers that are having tr ..read more

Following the news that Flybe have ceased all operations and gone into administration, we would like to clarify what steps are available to policyholders. The Civil Aviation Authority are stating that customers should not go to the airport as any Flybe flights will not be operating. Please see the link to the CAA website below for more information: https://www.caa.co.uk/News/Advice-to-UK-consumers-following-Flybe-entering-administration/ If you have booked with an ATOL holder (package holiday) If you have booked flights or a trip which includes flights with a travel firm that holds an ATOL (A ..read more