All-Party Parliamentary Group on Customer Service
The Customer Service Blog by Darren Bugg
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3w ago
The All-Party Parliamentary Group (APPG) on Customer Service is run by and for Members of the House of Commons and House of Lords. The group was established in July 2014 to raise awareness and understanding of customer service amongst UK politicians and to establish a dialogue with UK organisations across all sectors. The Group invite expert speakers and organisations from outside Parliament to meetings to provide their perspective. Members are drawn from across the political spectrum and they debate the impact of customer service on economic growth, business performance and public services ..read more
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Celebrate! We have Quarter of a Million Readers!
The Customer Service Blog by Darren Bugg
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1M ago
It's time to celebrate! The Customer Service Blog has just hit the amazing milestone of a QUARTER OF A MILLION readers! Official figures confirm that on 29th December 2022 we had 250,448 readers. This includes around 49,000 people in the UK and around 60,000 people in the USA. During 2022 we have acquired thousands of new readers across Europe and in places further afield such as Hong Kong (where we now have around 29,000 readers) and Indonesia (where we have around 23,000 readers). But the really big success story has been the USA, where our readership has doubled in the last few years. In ..read more
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INTEREST RATES: Why are your mortgage payments going up but your savings aren’t?
The Customer Service Blog by Darren Bugg
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1M ago
The Bank of England, the UK’s central bank, has raised its main interest rate by 0.5% to 3.5%. This is the ninth in a series of increases over the past year that have had a ripple effect across the economy. A central bank rate rise feeds into the rates that banks, businesses and people are charged to borrow, but it should also boost savings rates. These rates can - and are - being affected to different degrees, however. In central bank jargon, this is called the transmission of monetary policy varying across markets. For instance, while mortgage rates have rocketed in recent months, deposit ..read more
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The Godfather - 20 best inspirational quotes
The Customer Service Blog by Darren Bugg
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1M ago
The Godfather is a 1972 American crime film directed by Francis Ford Coppola, who co-wrote the screenplay with Mario Puzo. It is based on Puzo's best-selling 1969 novel of the same title. The film stars Marlon Brando, Al Pacino, James Caan, Richard Castellano, Robert Duvall, Sterling Hayden, John Marley, Richard Conte, and Diane Keaton. It is the first installment in The Godfather trilogy, chronicling the Corleone family under patriarch Vito Corleone (Brando) from 1945 to 1955. It focuses on the transformation of his youngest son, Michael Corleone (Pacino), from reluctant family outsider to ..read more
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The Customer Service Blog on Facebook
The Customer Service Blog by Darren Bugg
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1M ago
You might already know that The Customer Service Blog has 250,000 readers around the world. But did you know that we also have a Facebook page where readers of The Customer Service Blog can interact with each other and share comments about our articles. Come and join our friendly community of readers by clicking here and following the Blog on our Facebook page ..read more
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Are prices real? Do they even exist?
The Customer Service Blog by Darren Bugg
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1M ago
Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. One area of business that has always fascinated me is the subject of pricing. It’s a subject that I lecture on at both undergraduate and postgraduate levels. So just how do companies decide what to charge for their products? How can they make a rational decision on the level of prices to charge that will enable them to make enough sales, while still being profitable? If the price is too high then customers wil ..read more
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Buy now, pay later, regret forever
The Customer Service Blog by Darren Bugg
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2M ago
According to recent research by Citizens Advice, young shoppers are at risk of building up growing debts by borrowing money to make repayments on ‘buy now pay later’ purchases. In other words, there is a growing trend for people relying on one debt, to cover another. In the research, it was found that half of 18 to 34 year olds used different types of credit - such as credit cards or borrowing from family - to make these ‘buy now pay later’ repayments.   What is ‘buy now pay later’? ‘Buy now pay later’ has become a common method of payment and credit for UK shoppers in recent years. I ..read more
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Top 10 Inspirational Quotes of Benjamin Franklin
The Customer Service Blog by Darren Bugg
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2M ago
Benjamin Franklin (1706 - 1790) was an American writer, scientist, inventor, statesman, diplomat, printer, publisher, and political philosopher. Among the leading intellectuals of his time, Franklin was one of the Founding Fathers of the United States, a drafter and signer of the United States Declaration of Independence, and the first United States Postmaster General. As a scientist, he was a major figure in the American Enlightenment and the history of physics, for his studies of electricity, and for charting and naming the current still known as the Gulf Stream. Franklin is famous for num ..read more
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Black Friday: Bad for the planet?
The Customer Service Blog by Darren Bugg
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2M ago
Two of the busiest online shopping days of the year are upon us. In the middle of a cost-of-living crisis and recession, retailers will be desperately hoping that shoppers take advantage of discounts on Black Friday and Cyber Monday to bump up annual sales figures. While this would boost a sector that has yet to fully recover from the COVID pandemic, there’s a major downside. The more that shoppers buy online, the bigger the problem with returned goods. Almost 60 million people shop online in the UK - in other words the vast majority. But most shoppers buy more than they intend to keep. They ..read more
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WINNERS ANNOUNCED: 2022 European Contact Centre Awards
The Customer Service Blog by Darren Bugg
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2M ago
Now in its 22nd year, the European Contact Centre and Customer Service Awards are the longest-running and largest awards programme in the industry. The programme recognises organisations, teams and projects across Europe that are leading the way in delivering exceptional service to customers. These days, many business awards are just money-making scams, where the ‘winners’ are the organisations and individuals that pay for advertising in the awards programme, or expensive tables at the awards dinner. These Awards are different. The judging process is famed for being highly credible and robus ..read more
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