Top 10 Customer Service Stories of 2022
Customer Service Blog - Shaun Belding
by Shaun Belding
2w ago
The 2022 list of best customer service stories was a tough one. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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3 Ways to Prevent “Customer from Hell” Experiences
Customer Service Blog - Shaun Belding
by Shaun Belding
2M ago
There has been a lot of research over the years on the things that make customers cranky. There is some surprising science to preventing customer conflict Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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Standing Out In Customer Service Can Be a Good Thing….Or A Very Bad One
Customer Service Blog - Shaun Belding
by Shaun Belding
2M ago
The one place you absolutely don't want to be is in the bottom position of customer experience. Anecdotally, we've all heard people share stories of "the place I will never go back to." There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer's mind. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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Standing Out In Customer Service Can Be a Good Thing….Or A Very Bad One
Customer Service Blog - Shaun Belding
by Shaun Belding
2M ago
The one place you absolutely don't want to be is in the bottom position of customer experience. Anecdotally, we've all heard people share stories of "the place I will never go back to." There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer's mind. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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Customer Service Teamwork: Good Cop – Good Cop
Customer Service Blog - Shaun Belding
by Shaun Belding
2M ago
It gives your customers greater confidence with the second person, and to establish that their needs are not just important to you, but to everybody in the organization. Here's an example of how it might work in a telephone conversation where you are connecting a customer to somebody in a different department: Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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The Secret Ingredient to Outstanding Customer Service
Customer Service Blog - Shaun Belding
by Shaun Belding
4M ago
How you manage customer expectations is a critical component to delivering outstanding customer experiences. When you can meet or exceed someone's expectations you trigger trust and the belief that you genuinely care about your customers. Unmet expectations, on the other hand, are the most common trigger for “difficult customers” or difficult situations that lead to the need for service recovery. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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Customer Service Recovery – You’re doing it wrong
Customer Service Blog - Shaun Belding
by Shaun Belding
6M ago
We know that it is the critical opportunity to reinforce to customers that they made a good decision in doing business with us. Why on earth would we want to create barriers to those outcomes? Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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A Great Example of WOW Customer Service
Customer Service Blog - Shaun Belding
by Shaun Belding
7M ago
This is what WOW experiences are all about. This fantastic story about the actions of  Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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Who Says Banks Can’t Deliver WOW Customer Experiences?
Customer Service Blog - Shaun Belding
by Shaun Belding
8M ago
Last month we got not one, but three stories of truly WOW customer experiences. All three of them from a bank — the same bank. This, from my experience, is a customer service unicorn of the highest order. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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Poor Internal Customer Service? Here’s What To Do
Customer Service Blog - Shaun Belding
by Shaun Belding
9M ago
Internal customer service has become a hot topic over the last few years. It’s frustrating when you feel you can’t rely on your coworkers to do their part. Shaun Belding | www.beldingtraining.com Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog ..read more
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