With every new year come new education trends. Whether you’re an administrator or classroom teacher, keeping tabs on these higher education trends and incorporating them into the running of your university classrooms can help your institution and your students find success this school year. Let’s take a closer look at eight trends on the horizon in education: Online learning expands opportunity and accessibility in education Hybrid learning enters a new phase Project-based learning is top priority Gamification in learning becomes the new norm Online learning infrastructure continues to leve ..read more

‘Tis the season to look ahead at healthcare trends for the year! As you know, the healthcare sector has gone through massive evolution in the last few years. The global pandemic provided a catalyst for the transformation, but the industry has continued to adapt to new trends and technologies. That’s why key healthcare trends in 2023 center on efforts to streamline communication and other processes in response to health worker shortages and other factors. Let’s look at six of these trends today:  More focus on patient experience Expansion of artificial intelligence (AI) and digitization ..read more

Highlights: February is Black History Month and RingCentral will be hosting discussions and events designed to educate, inform, and celebrate. Ed Odom, Senior Solutions Engineer sat down with us to discuss Expressions Out of Resistance, the theme for 2023 Black History Month. We recently met with Ed Odom, Senior Solutions Engineer and Co-Chair of the BE@R employee resource group, to talk about Expressions Out of Resistance, this year’s theme for Black History Month. He shared his background growing up in the once-segregated South, some expressions of resistance that inspire him, and how ..read more

Highlights: Remote-ready: With RingCentral, Vredevoogd’s staff now have full communication capabilities from any device — and are no longer dependent on desk phones. Reliable communications: RingCentral’s 99.999% uptime represents a major improvement over Vredevoogd’s previous outage-prone carrier. Cost savings: Although they did not view upgrading to cloud communications as a cost-cutting measure, Vredevoogd is spending less on telecom with RingCentral. Western Michigan’s most successful HVAC service company With a half-century track record of quickly and expertly servicing air conditi ..read more

Highlights: Our Health & Fitness @ RC Group hosted a health challenge for the month of January. Activities were designed to encourage a healthier lifestyle while taking advantage of some special RingCentral benefits. For a positive start to the new year, we gave employees an opportunity to increase their self-care and focus on personal health. Our Health & Fitness @ RC Group put together a month of inspiring themes and fun activities. At RingCentral, we are committed to supporting our employees’ wellness with in-person and online resources that make health a priority. A Healthier ..read more

What if there was a guide to help you meet the latest requirements from the Centers for Medicare & Medicaid Services (CMS), and reimagine member engagement for your payer organization? Great news: you’ve found it! Read on to learn about the updated requirements from CMS, plus eight ways you can go above and beyond compliance for your members. Free download: CMS Call Recording Compliance Checklist Get the checklist Make sure your payer organization is up to code Get the CMS Call Recording Compliance Checklist Read it now Enjoy! What are the new CMS requirements?  One of the new ..read more

Get a jump-start on the latest customer service trends of the year! New customer service trends for contact centers have opened doors of possibilities that can make or break your customer experience. You’ll want to be ahead of the game. Here are the seven trends we’ve got our eye on this year: Self service remains the name of the game AI-powered chatbots: a new cornerstone of customer experience Interactive video chats resolve customer issues more quickly Skills-based routing personalizes the service experience AI + real agents = standout customer service Real-time analytics change the game ..read more

Everyone’s moving their communications to the cloud…but what’s the best, most cost-effective (and secure) way to move your business? Working with a trusted cloud communications provider like RingCentral is a great start. Our expertise and professionals can take the guesswork and hassle out of cloud migration. In this article, we’ll answer some FAQ’s about RingCentral Professional Services. That way, you can see for yourself if we can help your team get up and running on the cloud. Let’s get started: What is RingCentral Professional Services? What are the benefits of using Processional Servi ..read more

As I reflect on my first 100 days and look forward to 2023, I can’t ignore the macroeconomic challenges, the new normal impacting our return to offices, and how the customer success organization must create unforgettable experiences as customer needs evolve. Customers have choices and can pivot when a provider disappoints them, often never knowing why things went wrong. Companies may seem too big to care, and disconnects happen sometimes. Having worked on customer success teams, I have a strong sense of keeping relationships on track in challenging times without losing an empathy mindset and ..read more

Highlights:  Lunar New Year 2023 begins on Sunday January 22, with festivities culminating on February 5. RingCentral welcomes the Lunar New Year globally with in-person, virtual, and hybrid events.  Happy Lunar New Year! Lunar New Year 2023 is Sunday, January 22, marked by the first new moon of the year (January 21). The Lunar New Year, celebrated for 16 days, culminates on the full moon on February 5. The Lunar New Year, also known as the Chinese New Year, is celebrated by many Asian cultures around the globe. According to the Chinese Zodiac, 2023 is the year of the Water Rabbi ..read more