RingCentral’s top CX innovations: Fall 2023
RingCentral Blog
by Andy Watson
2M ago
In today’s macroeconomic environment, many businesses are struggling to find the balance between scaling and modernizing their business without overspending. And while no single technology is the magic solution to these issues, investing in the customer experience is a surefire way to have happier, loyal customers that drive growth with profitability. That is why we are constantly enhancing our customer experience portfolio. Here are the top CX innovations for Fall 2023 to help you do more with less. Our Agile CX Solution: RingCX Introduced earlier this year and now generally available, Ring ..read more
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How Banks Can Maintain Incredible Customer Experience Despite Downsizing
RingCentral Blog
by Hartie Chang
2M ago
Co-authored by Chris Berry (Managing Director, Liquid Voice) In today’s ever-evolving economic landscape, regional and community banks are facing challenges that demand strategic downsizing to combat hefty profit declines. RingCentral and Liquid Voice have partnered to bring together the combination of workforce productivity enhancements and cost-cutting business transformation to facilitate a path forward for banks to continue providing superior customer experience (CX).  With RingCentral and Liquid Voice, banks will be able to migrate their communications to a next-gen customer experi ..read more
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RingCentral MVP won TrustRadius 2023 Best of Awards for Feature Set, Value for the Price, and Relationship
RingCentral Blog
by alan.manosca
3M ago
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, earned three TrustRadius 2023 Best of awards for RingCentral MVP in the VoIP category: Best Feature Set Best Value for the Price Best Relationship RingCentral MVP empowers teams to do their best work, bringing together employees, customers, vendors, partners and everyone in between on one powerful app. With more than 340 verified reviews and ratings, 88% of reviewers are happy with RingCentral MVP’s feature set, 86% indicated t ..read more
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RingCentral named a Gartner® Magic Quadrant™ Leader 9 Years in a Row
RingCentral Blog
by Tim Dreyer
3M ago
For the 9th consecutive year, RingCentral has been named a Leader in the 2023 Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide Report. In a year that began with AI dominating nearly every conversation in enterprise communications, AI has continued throughout the year, reshaping the way we think about business communications – across both employee experiences and customer experiences. During this time, RingCentral has been hyper focused on innovation, expanding our portfolio and infusing AI into everything we do by leveraging the power of our proprietary conve ..read more
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Latest groundbreaking research reveals critical gaps in governance and compliance for Employee Communications
RingCentral Blog
by Matt Lehman
3M ago
Co-author: Susannah Hammond, Senior Regulatory Intelligence Expert, Theta Lake Regulatory fines already exceed $2.6bn Fines from US regulators for unmonitored communications and recordkeeping failures now total more than $2.6bn, with no signs of slowing. In fact the regulatory net has been cast even wider to include not only banks, but also brokers, investment advisers and credit rating agencies. The list of regulators taking enforcement action is growing too.  Despite the severe financial, reputational and operational consequences that regulatory penalties bring, the financial services ..read more
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RingCentral disrupts CX and Events with AI advancements
RingCentral Blog
by Srini Raghavan
3M ago
Every company hears that its future hinges on the transformative power of AI technology. But, in the here and now, how will those AI capabilities help you? We set a high bar for applying AI in our products, believing the technology must improve everyone’s experience. Earlier this week, we announced the general availability of two new AI-powered communication solutions, striving for unprecedented efficiency and engagement. Meet RingCX, an AI-first contact center with new capabilities powered by RingSense. Combining AI, omnichannel contact center, and RingCentral MVP unified communications, Ri ..read more
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Keeping CX people-first in the new era of AI
RingCentral Blog
by Blair Pleasant
3M ago
We all know that AI changes everything – but one thing that doesn’t change is the importance of customer experience and having a customer-first mindset. Reducing costs while investing in customer experience can be challenging. With rising customer expectations, businesses need CX solutions that are cost effective, easy to deploy, and provide quick time to value. RingCX can help organizations find the right balance between price and performance in order to provide the experiences that customers expect. For the past several years, the buzzword “customer experience” has become the driving force ..read more
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AI-powered RingCentral Events: Simplified event management from planning to execution
RingCentral Blog
by Ben Wu
3M ago
RingCentral is thrilled to officially announce the global availability of RingCentral Events, our new events solution designed for creating professional-quality looking experiences (in an effortless way), yet highly engaging. This solution goes beyond online hosting to support any event you throw: virtual, hybrid, and even onsite experiences. Read the full press release here. RingCentral Events completes our portfolio for offering delightful, engaging experiences for events. With RingCentral Webinar, webinars made as simple as meetings, which can be used from lead generation, to sales traini ..read more
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Announcing the general availability of RingCX, an AI-first contact center
RingCentral Blog
by Ashish Seth
3M ago
Today, we’re excited to announce that RingCX, our native contact center as a service solution, is generally available in the US, Canada, and UK. Read the full press release here. The need for a simplified, all-encompassing customer experience solution Traditional customer experience solutions often come with complex deployments and costly pricing structures, making it challenging for businesses to integrate a comprehensive omnichannel solution that encompasses both voice and digital channels.  They want a streamlined, modern solution that enables easy management of their business and r ..read more
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Is it time to update your RingCentral desktop app?
RingCentral Blog
by Kenny Lee
3M ago
In our continuous push for user satisfaction, we are introducing a new minimum version requirement for the desktop app beginning November 15, 2024. Users will receive in-app notifications reminding them to update to the latest version if they use outdated or unsupported versions of the desktop app. This proactive measure will ensure you and your employees have access to the latest features, strongest QoS, and enhanced performance that define the RingCentral experience. RingCentral’s new minimum version requirement: Why it matters We want to give users the best possible experience in using t ..read more
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