As artificial intelligence (AI) becomes increasingly integrated into healthcare communications, organizations face new challenges and opportunities. This overview explores the security landscape surrounding AI adoption and the investment patterns shaping its future in the healthcare sector using data from RingCentral’s recently released report: The state of AI in healthcare communications. Addressing AI-generated fraud threats The ... The post Navigating AI security concerns and investment trends in healthcare appeared first on RingCentral Blog ..read more

Out of all industries, retail is perhaps the most potent playground for GenAI (generative AI) applications. With fewer regulatory restrictions compared to verticals like law and healthcare, and opportunities for leveraging across the entire customer journey, from marketing to customer support and beyond, retail businesses stand to make significant productivity gains with AI tools. In ... The post Exploring new levels of productivity with GenAI in retail appeared first on RingCentral Blog ..read more

Businesses rely heavily on cloud-based communications to stay connected and productive. Unified communications as a service (UCaaS) technology solutions have become a cornerstone of many companies’ technology toolkits, offering flexibility and cost savings over legacy systems. However, as customer expectations continue to rise, organizations are discovering that UCaaS alone may not be enough to deliver ... The post From UCaaS to CCaaS: Elevating customer experiences with purpose-built contact centers appeared first on RingCentral Blog ..read more

Organizations across industries are adopting AI-powered communication tools to transform their operations and customer experiences. The newly launched innovators report from RingCentral showcases how forward-thinking leaders are leveraging these technologies to drive collaboration and enhance customer interactions. The report explores how leaders are capitalizing on AI-powered communications in their respective industries and have gained significant ... The post The rise of AI in business communications: Innovators report launch appeared first on RingCentral Blog ..read more

The Year of the Snake is here, bringing a surge of energy, transformation, and adaptability—all qualities that resonate with RingCentral’s bold spirit. The theme of RingCentral China’s Annual Parties this year, “Seize to Shine,” is all about embracing every opportunity, rising to new challenges, and shining as one unstoppable team in 2025. To kick off ... The post RingCentral China’s 2025 Annual Parties: Dancing, Shining, and Thriving into the Year of the Snake appeared first on RingCentral Blog ..read more

My name is Pavel, and I am a Data Engineer in the RingCentral Bulgaria office. Ensuring data quality in our Snowflake warehouse used to be an important function in my role. In this piece, I will share how our team tackled the challenge from scratch using Soda Core. It’s important to note that Snowflake’s constraints ... The post Building a Snowflake data warehouse from scratch using Soda Core appeared first on RingCentral Blog ..read more

Even though the legal industry has historically been slower to adopt new technology compared to other sectors—and for good reason—the move to the cloud is nonetheless well under way. From email to document management to client communications, legal practices are becoming more comfortable moving to the cloud. In fact, the International Legal Technology Association’s (ILTA) ... The post Key considerations for secure cloud adoption in legal enterprises appeared first on RingCentral Blog ..read more

What we value most at RingCentral Bulgaria at the workplace is people. It’s our main priority to create a space that would allow our employees to stay effective and have opportunities to collaborate with each other. But it’s more than a place to work — it is a community where people can connect and grow ... The post Working at RingCentral Bulgaria: a place for growth, collaboration and connection appeared first on RingCentral Blog ..read more

We’re thrilled to announce the launch of the AI communications hub—your one-stop destination for insights, industry trends, and practical applications of AI in business communications. At RingCentral, we believe the future of work is powered by AI, and this hub is designed to help you harness its full potential. Why the AI communications hub matters ... The post Introducing the AI communications hub: your gateway to smarter business interactions appeared first on RingCentral Blog ..read more

Customer service profoundly impacts customer satisfaction, revenue, and overall business success. Many organizations are realizing the critical role that a well-equipped contact center plays in delivering exceptional customer experiences. Let’s explore why investing in a modern contact center solution is essential for businesses today. Delivering effortless customer experiences Modern consumers expect quick, personalized, and seamless ... The post AI-powered solutions for modern contact centers: What to look for appeared first on RingCentral Blog ..read more