Chorley-headquartered fulfilmentcrowd, an international provider of fulfilment services and software technology, has strengthened its senior team with a duo of new appointments, following impressive growth in the first half of its 2024 financial year.   Katie Shepherd joins the business as Head of Brand from growth design marketing company, Avidly, where she was the Strategic Solutions […] The post fulfilmentcrowd makes double senior hires as it continues sustained growth  appeared first on Modern Retail ..read more

In today’s competitive market, where the ability to quickly adapt and enhance customer experience can dramatically affect a company’s reputation and bottom line, e-commerce companies are increasingly turning to cutting-edge technology to bolster their customer support services. This strategic shift has become particularly pronounced in the context of outsourcing to emerging markets like South Africa, […] The post E-Commerce Outsourcing South Africa: Cynergy BPO – The Impact of Tech on Retail Customer Support appeared first on Modern Retail ..read more

Despite the Government refusing to overturn the abolition of duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.  Original research of over 1,000 shoppers by […] The post Half of UK consumers back a return to VAT-free shopping for tourists to boost retail spend and visitor numbers appeared first on Modern Retail ..read more

In 2023, the delivery management platform accelerated its tech roadmap, launching post-purchase solution, Scurri Track Plus. With a client roster in the hundreds, it added The Perfume Shop, BrandAlley, Victoria Plumbing, and LeMieux to its client roster in 2023 Delivery management platform, Scurri, today reported an increase in the total gross merchandising value (GMV) of goods processed […] The post Delivery management platform Scurri topped over €12 billion in Gross Merchandise Value (GMV) in the total value of shipments processed in 2023 appeared first on Modern Retail ..read more

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that UK-based fashion retailer LOVALL, formerly known as Love Leggings, is using Descartes’ ecommerce warehouse management system (WMS) to improve productivity by automating fulfilment and optimising the use of existing warehouse space to hold three times as much inventory. The solution has […] The post Fashion Brand LOVALL Improves Fulfilment Productivity with Descartes’ Ecommerce WMS appeared first on Modern Retail ..read more

Employee recognition and reward systems are pivotal for nurturing a motivated and engaged workforce. Modern businesses that acknowledge and understand the importance of employee recognition thrive in environments where their contributions are acknowledged and valued. To foster such a culture, it is essential for companies to develop recognition programs that are fair, transparent, and objective. […] The post Designing Employee Recognition and Reward Systems: Key Strategies for Motivating Your Workforce appeared first on Modern Retail ..read more

As small and medium-sized enterprises (SMEs) shift to fully embracing digital technologies, there is also the need for enhancing communication within and beyond their organisations. Email remains a vital communication mode for coordinating with other departments, disseminating updates and memos, and corresponding with clients, business partners, and stakeholders. With these integral roles of email communication, […] The post appeared first on Modern Retail ..read more

The martech market has exploded over the past few years, and the popularity of AI and GenAI will only increase available technology options for retail brands. According to Chiefmartech, which tracks the martech market, there are currently 11,038 available solutions, an 11% increase from 2022 — a dizzying number. Retailers looking to upgrade or modernise their e-commerce […] The post How Well-Defined RFPs Can Increase Technology ROI and Reduce Ecommerce Stack Complexity  appeared first on Modern Retail ..read more

With more and more people turning to online portals to find what they need, businesses are now working toward establishing shops on ecommerce platforms. But how do you build an ecommerce store from scratch? This ultimate guide will outline the steps you need to take. Get Help From the Experts Navigating the intricacies of setting […] The post The Ultimate Guide to Building Your Ecommerce Store from Scratch appeared first on Modern Retail ..read more

For ecommerce retailers, exceptional customer service is more than just a bonus – it’s a key point of differentiation. From speedy responses to seamless returns, providing top-quality customer support can significantly increase customer loyalty and encourage those all-important repeat purchases. Here are seven tips to help your ecommerce business shine: When customers reach out with […] The post Essential Ecommerce Customer Service Tips appeared first on Modern Retail ..read more