Intercom Blog
1,285 FOLLOWERS
Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.
Intercom Blog
4d ago
At Built For You Spring '25, we show you how Fin AI Agent is redefining what's possible for customer service with new capabilities to answer any question, on any channel, across any platform ..read more
Intercom Blog
6d ago
In our latest “Response Time” interview, we ask Harry Spence, Director of Customer Support at ScreenCloud, about what he can do that a bot will never be able to replicate, and more ..read more
Intercom Blog
1w ago
RB2B's Robb Clarke details how implementing Fin AI Agent created a scalable support system that now resolves 65% of inquiries automatically – saving the team 132+ hours monthly ..read more
Intercom Blog
1w ago
An update on the progress we've made since launching an overhaul of Intercom's database architecture with Vitess and PlanetScale. Find out how PlanetScale Metal has changed the game, unlocking greater scalability, performance improvements, and zero-downtime maintenance ..read more
Intercom Blog
2w ago
How do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process, from balancing simplicity with depth to making AI features more discoverable ..read more
Intercom Blog
2w ago
In our latest “Response Time” interview, we ask Ehsan Rishat, Head of Customer Success at REsimpli, about his greatest productivity hack, the most valuable thing about working in support, and more ..read more
Intercom Blog
3w ago
Discover how Intercom’s next-gen customer service AI agent Fin delivers VIP-level gaming support at scale, boosting player engagement and revenue while maintaining compliance ..read more
Intercom Blog
3w ago
Intercom support leaders break down key insights from Intercom’s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences ..read more
Intercom Blog
1M ago
Emily Lampert, Head of Product Support at Anthropic, discusses why Anthropic chose to partner with Intercom and how they balance automation with human expertise ..read more
Intercom Blog
1M ago
Struggling with customers not believing your AI agent even when it's correct? You're not alone. Here are some tips to help foster stronger trust in AI-powered support ..read more