March 2024 Release Notes – New Add-On, Settings Revamp, and more!
Specialty Answering Service - Customer Service Articles
by Gabby R.
6h ago
We’ve just added some new features to enhance your answering service experience! Check out our release notes which includes a new add-on feature, a revamp of our Settings page, new number features, and more! Premium Add-On Features Queue Voicemail Add-On: This feature gives users the ability to alter the Press 1 Callback feature to include a prompt for callers to press 9 to leave a voicemail. Voicemails will be visible within the call log and can be emailed to up to 5 email addresses. If both Voicemail and Transcription add-ons are activated, the email received for queue voicemail will includ ..read more
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August 2023 Release Notes – Premium Add-On’s, New Scripting Block, and More!
Specialty Answering Service - Customer Service Articles
by Gabby R.
7M ago
We’ve just added some new features to enhance your answering service experience! Check out our release notes which include three premium add-on features, a new Company script block, and more! Premium Add-On Features On-Call Add-On: With the On-Call Add-On feature, users will have access to more on-call options, enhanced on-call reporting, and the ability to create back-up schedules. Transcription Add-On: With the Transcription Add-On feature, users will be able to read a transcript of their recorded calls instead of listening. In order to utilize this feature, call recordings must be turned o ..read more
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Release Notes – New Calls Dashboard, the Ability to Stop an Active Reach, and More!
Specialty Answering Service - Customer Service Articles
by Gabby R.
10M ago
We’ve just added some new features to enhance your answering service experience! Check out our release notes which include an updated calls dashboard, the ability to stop an active reach attempt, and more! General Web Portal Updated Calls Dashboard – Say hello to the new call log dashboard! Enjoy this updated look, complete with a statistic view that includes a snapshot of the current month’s activity. Ability to Stop a Reach – If you’re using our automated reach on-call feature, you’ll now have the ability to stop a reach right from the portal without having to accept the phone call or SMS m ..read more
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May 2023 Release Notes – New Scripting Workflow, Updated On-Call, and More!
Specialty Answering Service - Customer Service Articles
by Gabby R.
10M ago
It’s a new month, which means we’ve deployed new and improved updates to better enhance your SAS Flex experience. Check out our May 2023 release notes which includes a new script and on-call layout, updated scripting tools, and a brand new feature for holding your calls! General Web Portal  On-Call: A new on-call view has been rolled out which includes user friendly color-blocking and step by step instructions. Scheduling on-call rotations has never been easier! FAQs: Deleting FAQ Categories will no longer delete the FAQs associated with it. Now, all FAQs associated with a deleted Catego ..read more
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March 2022 Release Notes – Updated SMS Messages, New Callback Options, and More!
Specialty Answering Service - Customer Service Articles
by Gabby R.
2y ago
March has been a busy month here at SAS. In between finalizing our March Madness brackets, we’ve also been working on SAS Flex platform updates and rolling out new features based on feedback we’ve gotten from customers and staff alike.  Check out our March 2022 release notes which includes an updated way to view and respond to SMS messages, tons of new ways to configure your numbers, and more! General Portal Updates Blocking Callers: Nusiance callers? You can now block numbers right from the Call Details page. New SMS Messages View: On the left-hand navigation panel within your portal ..read more
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6 ways to tell if your answering service is the right fit for your business
Specialty Answering Service - Customer Service Articles
by Gabby R.
2y ago
Trying to find the right answering service can feel a little like playing musical chairs or trying your hand at online dating. You’re doing your level best to get in there and make something fit, and you never really feel settled. With so many answering services out there, finding one that suits your needs and helps your business advance is a challenge – and can feel pretty overwhelming. And, like dating, you really don’t know how the relationship is going to be until you get in it. Sometimes you know from the start, and sometimes you wish you picked up on the early signals so you didn’t waste ..read more
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How to build a simple script and send a test message
Specialty Answering Service - Customer Service Articles
by Alex S.
2y ago
Specialty Answering Service is all about helping to create a connection between your customers and your company, while you focus on running your business. The way our agents communicate with your customers can be adjusted quickly and conveniently through our web based call center scripting platform! Our scripting platform is available to all of our clients, but with so many configuration options, diving head first into scripting can seem scary! However, with SAS’s flexible and user-friendly scripting tools, it doesn’t have to be. In this tutorial, we’re going to tackle the basics of building y ..read more
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SAS January 2022 Release Notes – Updated Call Details Page, Dynamic Reaches, and More!
Specialty Answering Service - Customer Service Articles
by Gabby Rolette
2y ago
It’s 2022, and that can only mean one thing – we’re tossing out the “old” and bringing in the “new” with a handful of fresh updates! Check out our January 2022 release notes below which includes a new Call Details layout, the addition of Dynamic Reaches, and more! General Web Portal Updates Profile + Email: In Profiles, a feature has been added to the Email option where users can check ‘Use custom email’ to customize the email and the subject line for messages sent through the Profile. Profile + SMS: In Profiles, a feature has been added to the SMS option where users can check ‘Send all colle ..read more
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Feature Spotlight – Learn More About Setting Holidays
Specialty Answering Service - Customer Service Articles
by Gabby Rolette
2y ago
The holidays are upon us, which means it’s time for stuffing, shopping and Santa. As you spend more time with friends and family, your business may need to notify anyone calling in that you are not available. With our easy to use tools, we are going to show you two different ways that you can accomplish this in just a few minutes. In this feature spotlight we’ll discuss: What are Holidays How to Create a Holiday Set How to Apply a Holiday Set to your Business Hours How to Incorporate a Holiday Set to your Greeting How to Incorporate a Holiday Set to your Closing How to Change your Script Base ..read more
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Small Business Answering Services: 9 Pitfalls to Avoid
Specialty Answering Service - Customer Service Articles
by Danielle Viglione
2y ago
Today, it’s easier than ever to outsource your customer support. Just google small business answering services and you’ll find pages of companies who can help. But just because you can find an answering service, it doesn’t mean you’re guaranteed a stellar outsourcing experience. If the company you’re using doesn’t have the right environment set up for their agents to thrive, or if your expectations aren’t aligned with what the answering service can do, you’re going to set yourself up for failure. If you’re looking for a small business answering service, your first step should be researchi ..read more
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