The Power of an Engaging Service Vision
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
2h ago
https://RonKaufman.com/Subscribe Your service vision helps inspire and motivate your team.  But that’s not all — it also inspires your customers. And a great service vision showcases what makes your organization special. My clients at Singapore Airlines have had several excellent service visions over the years.  And  they’ve amassed a loyal following of devoted customers along the way. The proof?  Singapore Airlines just launched a new service vision for their brand: Welcome to World Class.  And in just the first day, their announcement video got 6.4 million views ..read more
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The Secret to Maintaining an OUTSTANDING Service Culture
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
3w ago
https://RonKaufman.com/Subscribe What’s the secret to maintaining OUTSTANDING service? My clients at LUX* have figured out their own recipe to keep everyone engaged, supported, and always improving.  The secret? Authentic care! From the moment we started working together, LUX* was committed to going beyond the Six Levels of Service, to make each moment matter for its guests. But in the last few years, LUX* has begun deliberately infusing “care for what matters” into every aspect of its operations. And what matters? Their guests, their team, their communities, the environment, the plan ..read more
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How Service and Care Make You a Better Human Being
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
3w ago
https://RonKaufman.com/Subscribe What are you going to do with your life? How will you make it count? That’s something I thought about a lot as I developed my new Careology curriculum. It’s designed to create a community of leaders who CARE. And a key part of caring is getting clear on what you care about. In this interview, HR director Nicolas Autrey and I dive deep into those questions. We explore how we make each moment matter… and how to choose what matters most to us. #VideoPosts #ServiceLeadership #GlobalService    Join the community and receive free resources, ideas ..read more
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4 Questions To Improve Customer Experience
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
3w ago
https://RonKaufman.com/Subscribe Are you alienating your customers with this common request?? Your organization is probably one of the millions that routinely ask for customer feedback after transactions. You do it because feedback from your customers is essential  to your success. But you may not realize this: the survey itself degrades the customer experience. So how do you get the thoughtful feedback you need to improve… without making your customer feel aggravated, put upon, or taken for granted? The key is to ask questions that strengthen your connection to the customer AND lay t ..read more
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How to Step Up With Service (Especially When It’s Hard)
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
3w ago
https://RonKaufman.com/Subscribe Your customers think and behave differently today… and so do your employees!  Is your organization ready to meet the moment?? The last few years have put unprecedented strain on all of us – and on the organizations and institutions that serve us. Not all have stepped up to serve better and care more… but those who did are THRIVING. And because they made service and care a core element of their identity, they’re positioned to SUCCEED in the future as well. Even (especially) when times are tough. Listen to this interview with HR director Nicolas Autrey t ..read more
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Consistency v. Innovation: The False Choice that Damages Your Service Reputation
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
1M ago
https://RonKaufman.com/Subscribe Can your organization be agile and adaptable, while still offering consistently outstanding service??  Many organizations double down on one approach or the other. They prioritize innovation and let many standard operating procedures fall by the wayside… or they create a complex set of rules, processes, and procedures meant to ensure consistency across the organization. But the reality is, neither approach works in isolation!!  Your team MUST be empowered to innovate and experiment, so they can find new ways to serve your customers and create more ..read more
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How Uplifting Service Makes Business (and the World!) BETTER
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
1M ago
https://RonKaufman.com/Subscribe Better service isn’t just about your customers. It makes the ENTIRE organization – and the world! –  better.  Here’s how… In order to maintain a culture of Uplifting Service, you need a team full of problem solvers. People who are attuned to the well-being of their colleagues, customers, and communities; eager to create more value for everyone; and actively engaged in making things better. A team like this naturally creates more value and efficiency across the entire organization. That shows up in higher profits, lower costs, better employee reten ..read more
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The Two-Word Solution to a Tricky Service Problem
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
2M ago
https://RonKaufman.com/Subscribe The secret to creating experiences that make your customers feel GREAT is to improve every perception point in their experience. That means paying attention to the details and UPLIFTING everything that your customers see, hear, touch, smell, and feel at each moment of experience with your organization. Watch the video to discover how Changi Airport got creative and figured out how to add genuine smiles to a part of the airport experience that visitors rarely enjoy. #VideoPosts #ServiceInnovation #BestPractices Join the community and receive free resour ..read more
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How to Turn Business Hardship into a Service Opportunity
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
2M ago
https://RonKaufman.com/Subscribe One thing that most successful organizations have in common: They know how to turn a major challenge into a big opportunity! We saw this during the pandemic, when businesses around the world were forced to get creative. Those that survived and thrived took FULL advantage of the opportunity to serve their customers better, take better care of their teams, contribute more to their communities. They flourished because they invest care, time, and resources, and attention building deeper relationships with everyone in their orbit. And organizations that know how ..read more
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Four Ways to Add Value for Customers
Uplifting Service | Customer Service Experience Blog
by Buzz SCION
2M ago
https://RonKaufman.com/Subscribe No matter how great your primary product is… dooner or later it will be imitated or commoditized. So you need a great answer to this question: Why should someone do business with YOU rather than a competitor? To find the answer, you must learn to create value in EVERY category your customers care about. Watch the video to discover what those Four Categories are – and how you can use them to become irreplaceable to your customers. #VideoPosts #ServiceCulture #BestPractices Join the community and receive free resources, ideas, and invitations. First Na ..read more
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