Interaction Metrics Blog
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Interaction Metrics is a Voice of the Customer listening agency staffed by expert Customer Experience Analysts. Interaction Metrics is different than other agencies and solutions because the use science to improve the customer experience. Methods include surveys, sentiment analysis, and customer service evaluations.
Follow the blog to learn how to measure and improve the customer experience..
Interaction Metrics Blog
2d ago
Sentiment analysis reveals the emotions your customers feel—but knowing how they feel is only useful if you know why they feel the emotion in the...
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The post How Can Sentiment Analysis Be Used to Improve Customer Experience? appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
2w ago
We just updated our Customer Survey Program Costs guide with even more insights and detailed breakdowns! What used to be a high-level overview is now...
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The post New & Improved: Customer Survey Program Costs appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
3w ago
Your Net Promoter Score (NPS) isn’tjust another number—it’s a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are...
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The post How to Improve Your NPS Score: 21 Strategies appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
1M ago
Great news: We just updated our blog article on Net Promoter Score to include tons of new information! What used to be an article focusing...
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The post News Update: Refreshed Article On Net Promoter Score! appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
1M ago
Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do...
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The post Top Customer Satisfaction Survey Companies of 2025 appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
2M ago
Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers’...
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The post Mastering Customer Journey Mapping: Strategies for Success appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
3M ago
Analyzing open ended survey questions is the single most fruitful method for getting meaningful, honest feedback. Employees and customers can express themselves through text and...
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The post Analyzing Open Ended Survey Questions—Is AI Your Solution? appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
4M ago
Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 times more likely to stick with a brand when...
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The post How to Improve Customer Service: Quick Wins and Long-Term Strategies appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
4M ago
Is your survey a customer listening vehicle? Or could it be improved? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that...
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The post How to Improve Surveys: Amas Tenumah Interviews Martha Brooke appeared first on Interaction Metrics ..read more
Interaction Metrics Blog
6M ago
If you ask your marketing team, “What’s our brand?” they’ll give you principles wrapped up in a snappy slogan. Ask them how they allocate their...
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The post Customer Service Strategy: Your Brand in Action appeared first on Interaction Metrics ..read more