It’s time for customer journey mapping to have a 2.0 reboot
CX Network
by Alan Pennington
10M ago
Alan Pennington explains why process, customer and employee journey mapping requires a reboot ..read more
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3 lessons in channel management from Customer Communications 2023
CX Network
by Adam Jeffs
10M ago
Why your brand needs to offer a digital front door in 2023 and which contact channels to keep an eye on ..read more
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The A-Z of creating modern customer personas
CX Network
by Jeannie Walters
10M ago
Jeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys ..read more
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How digital-first CX drives engagement and loyalty
CX Network
by Melanie Mingas
10M ago
As more customer journeys become digital-first, CX Network examines how organizations can manage and orchestrate the customer journey between channels ..read more
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Why businesses are putting privacy concerns at the heart of their operations
CX Network
by Chloe Chappell
10M ago
CX Network’s All Access Customer Communications Management brought together leading CX experts to discuss solutions to privacy, trust and data concerns ..read more
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How to stand out at your next CX manager job interview
CX Network
by CX Network
10M ago
CX Network’s guide to preparing for a CX manager job interview ..read more
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How Superdrug is digitalizing its omnichannel retail experience
CX Network
by Melanie Mingas
10M ago
Superdrug’s Matt Walburn explains the chain’s ‘online + offline’ omnichannel platform strategy ..read more
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Why economic uncertainty is a problem for CX in 2023
CX Network
by Adam Jeffs
10M ago
Learn how cutting marketing and acquisition costs could end up costing you more in the long-run ..read more
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Using automation to solve EX, budget and workflow challenges
CX Network
by Adam Jeffs
10M ago
Learn how to focus you automated CX strategy in 2023 and where cost savings should be directed ..read more
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Why customer segmentation is so important for brands in 2023
CX Network
by Adam Jeffs
10M ago
Learn how identifying high-value customer segments can benefit businesses in the long term ..read more
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