Brexit, the pandemic, war in Europe, supply chain issues – and now, the cost-of-living crisis. It’s hard to recall a more challenging few years in living memory. And not only in the UK – another factor that has been so distinct about the recent hardships is that they have been on a global scale.  The impacts have been severe, diverse and... The post From crisis to CX excellence – the opportunity for growth appeared first on Customer Experience Magazine ..read more

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at online shopping scams and how social media is assisting in this; consumer issues with communication from their bank; and what marketers think of CDPs. Key news Social media is contributing to online shopping scams Newly published data... The post This week in CX: social media may be responsible for shopping scams appeared first on Customer Experience Magazine ..read more

In the rapidly evolving digital landscape, businesses are continually exploring ways to elevate their customer experience (CX). The advent of innovative technologies, artificial intelligence, and data analytics have undoubtedly transformed the way brands interact with their customers. However, amidst this tech-driven revolution, the importance of the human element cannot be overstated. Combining digital convenience with... The post The human element in a digital world: balancing tech and personal touch in customer experience appeared first on Customer Experience Magazine ..read more

Luckily, in recent years, we have seen more and more people talking about their mental health more openly than ever before. It seems that the taboo has lifted.  But now that people are addressing their mental health issues and reaching out for support, it’s time to start discussing the next steps of that.  What is... The post CX in mental healthcare: applying your expertise to better the patient experience appeared first on Customer Experience Magazine ..read more

The rapid evolution of AI technology has captured the public interest. Already, it is having a significant impact on the way we communicate with one another in our daily lives.  With further investment into chatbot technology from major players like Microsoft and Google, advancement in the space is inevitable. The integration of AI into businesses is set to have a transformative effect on operations. It is set to pave the way... The post Workplace AI is setting new standards for businesses ..read more

In 2022, Customer Experience Magazine published its first print issue and distributed more than 500 copies. This was the year the world was recovering from the economic losses caused by the pandemic. At the time, the predictions indicated that non-digital advertising is barely rising and is expected to decline after 2026. Why did we still... The post Time to trust: publishing industry in the age of  disruption appeared first on Customer Experience Magazine ..read more

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the generational differences in affordability in the cost of living crisis, as well as what SMBs are planning with AI. We also have comment about yesterday’s Global Accessibility Awareness Day! Key news Commentary share – Global Accessibility... The post This week in CX: which generations are struggling with paying the bills? appeared first on Customer Experience Magazine ..read more

Customer Experience Magazine is pleased to announce the formation of its first Editorial Advisory Board (EAB). The EAB is formed to support the editorial team in preparing the 2023 CXM Review coverage. We plan to expand the editorial advisory board’s roles and responsibilities in line with our publishing needs in the following months and years.... The post Introducing the first Editorial Advisory Board at CXM appeared first on Customer Experience Magazine ..read more

A whopping 82% of businesses believe that consumers will find brands using social media over the next year. Many are relying on social media to promote and sell stock – often directly through certain platforms. Is this the end of traditional search engines as we know it? The last few years have certainly been a huge shift... The post Are brands adapting to modern customer search methods? appeared first on Customer Experience Magazine ..read more

The fintech industry has undergone significant changes in the past three years due to technological advancements. This trend will only continue with the acceleration of generative AI that is expected to change consumer ownership and control over the payment services.  Many traditional payment methods will simply not be sustainable in the near future. To find... The post Developing high-quality payment solutions during tech evolution: an interview with Delia Pedersoli appeared first on Customer Experience Magazine ..read more