Chattermill Insights
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Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.
Chattermill Insights
4y ago
How to Share Customer Insight Across an Organisation
by
Sam Frampton
on
12
Nov
2019
customer experience
When it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more effectively and efficiently insights about customers.
InsightsWhen it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more effectively and efficiently insights about customers.
Exposing CX insights, so you have the visibility and attention of the entire company could help gene ..read more
Chattermill Insights
4y ago
How AI is shaping fundamentals of customer support
by
Sam Makad
on
21
Oct
2019
customer support
artificial intelligence
The modern customer is omni-channel. You cannot push them back to a legacy customer service experience that requires them to wait endlessly for an email or to get connected with a customer support agent.
Chatbot According to Gartner, in the coming years, customers will manage up to 85% of their relationship with enterprises without any human interaction. Indeed, the age of Artificial Intelligence (AI) is upon us. PWC states that business leaders believe AI will be ..read more
Chattermill Insights
4y ago
The Advantages of Open Ended Survey Questions
by
Sam Frampton
on
7
Oct
2019
surveys
customer experience
In this blog, we'll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers. It's time for CX pro's rethink how they survey customers.
close ended surveyWe are in the middle of a massive shift in the way people ask for feedback from their customers.
It’s been well over a decade since surveys turned digital. The market has been flooded with close-ended surveys asking customers to rate differ ..read more
Chattermill Insights
4y ago
The Relentless Pursuit Of The Perfect Customer Experience: A Netflix Story
by
Harry Buckle
on
12
Sep
2019
customer experience
Netflix
What can we learn from Netflix's attention to customer experience? Against the odds, Netflix has achieved an astonishing rise. How did we get to spending an evening chilling, 'with Netflix'?
NetflixThe ultimate example of a company disrupting an industry with customer experience?
Netflix, in 2016, represented 35% of all internet traffic in North America, boasting around 75 million subscribers worldwide. An impressive feat, considering the company not ..read more
Chattermill Insights
4y ago
10 ways to Increase Online Reviews
by
Sam Frampton
on
9
Sep
2019
customer experience
online reviews
Reviews are a powerful marketing tool and a source of unstructured feedback. The more you collect, the easier it is to quickly identify and solve product issues and uncover patterns.
online surveysWe’re all well aware of the fact that reviews are a pretty big deal. 97% of online shoppers say they’re influenced by reviews, and another 88% say that reviews are the most important factor when it comes to making a purchasing decision.
For brands, reviews are a powerful marketing tool ..read more
Chattermill Insights
4y ago
The Billion Dollar Subscription Service: How Dollar Shave Club Built a Best in Class Customer Experience
by
Maddy Trusewich
on
4
Sep
2019
Subscription Services
Customer Experience
The way customers purchase products has changed. But with slim margins and high churn rates, subscription-based business models mean the customer experience is more important than ever.
man shavesFrom food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services. But one company in particular continues to stay ahead of the curve. Dollar Shave ..read more
Chattermill Insights
4y ago
How To Drive Action With Your Voice of Customer Program
by
Sam Frampton
on
7
Aug
2019
Voice of the Customer
VoC
We believe the fuel that powers the world's most exceptional products is customer experience. To drive progress and build a better experience for your customers, they need a seat at the table.
Voice of CustomerWe believe the fuel that powers the world’s most exceptional products is customer experience. To drive progress and build a better experience for your customers, they need a seat at the table.
Every decision and action you take needs to start with the customer’s ex ..read more
Chattermill Insights
4y ago
What does it mean to be “Customer Centric” and why is it important?
by
Chris Valentine
on
1
Aug
2019
customer experience
customer centric
Many companies have made a conscious effort to understand the voice of the customer on a deeper level. But how does your company become truly “customer centric” in practice?
customer-centric‘Customer centricity’ - the act of taking a more customer-focused approach to business - is a term which has gained popularity in recent years.
Many companies have made a conscious effort to understand the voice of the customer on a deeper level. Many more wa ..read more
Chattermill Insights
4y ago
How to Increase Survey Response Rates
by
Sam Frampton
on
3
Jul
2019
surveys
Struggling with low survey response rates? Start seeing a turnaround with these tips that will help you collect more data and better understand how your customers feel about their experience.
SurveysIt comes down to basic statistics: a small sample size undermines the reliability of your data. And when you’re putting together a customer experience program, you need reliable data that accurately represents customer attitudes and actions.
One way to increase the integrity of your data is by increasing surv ..read more
Chattermill Insights
4y ago
The Billion Dollar Subscription Service: How Dollar Shave Club Built a Best in Class Customer Experience
by
Maddy Trusewich
on
4
Sep
2019
Subscription Services
Customer Experience
The way customers purchase products has changed. But with slim margins and high churn rates, subscription-based business models mean the customer experience is more important than ever.
man shavesFrom food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services. But one company in particular continues to stay ahead of the curve. Dollar Shave ..read more