Verint’s XM Clients Inspire and Educate at Engage21
ForeSee Blog
by Eric Head
3y ago
We had a full slate of fantastic clients sharing experiences and best practices at our annual conference, Engage21. Luckily, we have recordings of all their presentations, and I highly recommend ..read more
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Engage21 Session from UGI Utilities: Creating a Customer-Driven Experience During a Crisis
ForeSee Blog
by The XM Blog
3y ago
Utilities are used to dealing with crises. There are constant weather events that take power out and result in huge call volume to the contact center. UGI Utilities is a ..read more
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Shoe Carnival: A 90 Day Transformation
ForeSee Blog
by Eric Head
3y ago
At Shoe Carnival, unacceptable wait times and frustrated customers during the beginning of the pandemic illuminated the need to make an immediate change in the company’s customer service partner. David ..read more
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CX Leadership: A Conversation with Jason Huffman of Atlantic Union Bank
ForeSee Blog
by Eric Head
3y ago
Atlantic Union Bank is a $17B full-service bank based in Richmond, Va. We welcomed Jason Huffman, Senior Vice President and Director of Customer Experience to our virtual stage at Engage21 ..read more
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New Forrester Report Names Verint as a Strong Performer in Customer Feedback Management
ForeSee Blog
by Shannon Latta
3y ago
Verint is recognized as a Strong Performer in The Forrester Wave™: Customer Feedback Management (CFM) Platforms, Q2 2021, which was released May 11, 2021. The Forrester report noted that “Verint ..read more
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New McKinsey CX Recommendations Align with Verint’s Time-Tested Predictive Approach
ForeSee Blog
by Eric Head
3y ago
A new set of recommendations from McKinsey, based on the importance of leveraging predictive analytics, sums up the situation this way: “CX programs of the future will be holistic, predictive ..read more
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2020 Retail CX: Who Thrived, Who Survived, & How to Succeed in ‘21
ForeSee Blog
by The XM Blog
3y ago
New Verint Experience Index: Retail data helps brands identify changing CX needs and boost engagement Our new Verint Experience Index: Retail report ranks 25 top retailers in the U.S., provides ..read more
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Gartner 2020 Magic Quadrant for VoC recognizes Verint’s XM Strength
ForeSee Blog
by The XM Blog
3y ago
Verint boosts its XM market position with several recent analyst reports In Gartner’s first Magic Quadrant on Voice of Customer (VoC) applications, Verint was recognized for its ability to help ..read more
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Retail Holiday CX Data: 3 Trends and 3 Tips
ForeSee Blog
by The XM Blog
3y ago
With Black Friday and Cyber Monday behind us we are into the final stretch of the holiday shopping season. It is an important time to reflect on how the retail ..read more
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What Happens to Retailers When Back to School Is Virtual?
ForeSee Blog
by The ForeSee Blog
3y ago
This year has been anything but normal. In January, who would have thought that the whole U.S. population would be in their homes, schools would be on Zoom, and many ..read more
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