Hello Everyone, I hope everyone is well. I took a month break after continous 365 days blog posts  for a year.   Starting again: Today I am going to share my thoughts on how to refine email content in running journeys on dynamics 365 customer insights. Let's get's started. You can refine email content in running journeys on Dynamics 365 Customer Insights without interrupting the customer experience or creating a new version. Here are some key features and steps to help you: 1. Seamless Editing: You can easily edit the content, layout. links, button ..read more

Hello Everyone, Today I am going to share my thoughts on Receive intelligent license recommendations for admins. Let's get's started. Microsoft has introduced a feature that simplifies the license assignment process for amdinistrators, providing a governed self-serve mechanism for premium feature process. This feature is particularly useful for Power Automate admins who need to understand which users are utilizing Power Automate and require a premium license. The intelligent license recommendations will provide admins with a list of users who would benefits from ha ..read more

Hello Everyone, Today I am going to share my thoughts on control how fast customers can enter a journey on Dynamics 365 Customer Insights. Let's get's started. In Dynamics 365 Customer Insights. You can now control how quickly customers enter a journeys using journey rate limiting. Here's how it works: 1. Rate Limits: Set a rate limit to spread out the number of customers who begin your journey over time. You can configure rate limits per day or per hour. 2.Days of the Week: Choose specific days of the week when customers can enter the journey. 3. Segment ..read more

Hello Everyone, Today I am going to share my thoughts on use workflows on calendar events in Teams and Outlook. Let's get's started. Certainly! You can use workflows on calendar events in Microsoft Teams and Outlook to automate repetitive tasks and processes. This feature which is part of the Microsoft Power Automate platform, allows you to create flows that can be triggered at the start or end of a meeting. For example: Here's how you can set up and use the workflows: 1. Select Apps from the left side of the Teams. 2. Scroll and select Workflows from the navigat ..read more

Hello Everyone, Today I am going to share my thoughts on select instead of type email addresses in Outlook and Teams. Let's get's started. Microsoft is introducing a new feature that allows you to select instead of type email addresses in Outlook and Teams. This feature will enable you to choose from email suggestions as you type in the "To" field, making the process more efficient and user-friendly. It's set to reach general availability on August 5th, 2024. If you're experiencing issues with the teams add-in for Outlook not using your preferred email address for s ..read more

Hello Everyone, Today I am going to share my thoughts on Create and edit expressions with Copilot. Let's get's started. Certainly! Copilot in Power Automate allows you to streamline your workflow by creating and editing automation through natural language expressions. Here's how you can use it. 1. Cloud Flows:  Describe what you need in natural language, and Copilot will guide you through creating a flow step by step. Access the cloud flows designer with Copilot by selecting your flow and clicking "Edit" from the flow Details page. Get contextual help from th ..read more

Hello Everyone, Today I am going to share my thoughts on the Copilot Studio Voice IVR connect to Dynamics 365 Omnichannel. Let's get's started. Suppose you have a requirement for a call center to use Dynamics 365 Customer Service Omnichannel and organisation receive phone calls through toll free number and you would like to route those calls from Copilot Studio IVR and further transfer those calls into Omnichannel to answer the calls by customer service agents. Prerequisites: You will need: 1. Office 365 - License 2. Dynamics 365 Customer Service - License ..read more

Hello Everyone, Today  I am going to share my thoughts on Use Azure Key Vault credentials in flow connections. Let's get's started. You can use Azure Key Vault Credentials in your flow connections to enhance security and streamline credentials management. Here's a brief overview of how it works: 1. Credentials Storage: Store your credentials as secrets in Azure Key Vault. This centralizes your credentials management and ensures they are securely stored. 2. Integration with Power Automate: Use the new Credentials page in Power Automate to create, edit, and sha ..read more

Hello Everyone, Today I am going to share my thoughts on triggering attended desktop flows in picture-in-picture. Let's get's started. You can trigger attended desktop flows in picture-in-picture mode using using Power Automate. This feature allows you to run desktop flows within a virtual window that replicates your desktop, enabling you to continue working on your machine while the automation runs in parallel. Here are the steps to trigger a desktop flow in picture-in-picture mode: 1. Open Power Automate: Ensure you have Power Automate for desktop installed and a ..read more

Hello Everyone, Today I am going to share my thoughts on the self heal UI and browser automation actions at execution with AI. Let's get's started. Self-healing UI and browser automation  actions with AI is an exciting feature in Power Automate for desktop users. This features enhances the reliability of automated workflows by using AI to locate and interact with UI elements during execution.  Here are some key points: AI-Powered Element Location: If a UI element can't be found during execution, AI steps in  to locate it. This helps in maintaining the flow wit ..read more