{Customer Insights} Accelerate time to insights with data in Delta Lake format
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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2d ago
Hello Everyone, Today I am going to share my thoughts on customer insights accelerate time to insights with data in Delta Lake format. Let's get's started. Let delve unto how Delta Lake format can accelerate time to insights with data in various contexts: 1. Dynamics 365 Customer Insights: Business Value: Your customer data is constantly evolving, with signals like online activities and mobile interactions changing rapidly. Traditional data warehouses can lead to increased time to insights as the volume of unprocessed signals grows. Solution: With native support ..read more
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{Customer Insights} Take campaigns from concept to launch using Copilot
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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3d ago
Hello Everyone, Today I am going to share my thoughts on new preview feature using Copilot take campaigns from concept to launch. Let's get's started. Copilot in Customer Insights revolutionizes your workflow, enhancing productivity as you take campaigns from concept to launch. Here's how it works: 1. Describe your Goals: Begin by providing a creative brief or describing the outcomes you want to achieve with your campaign. 2. AI-Powered Generation: Copilot leverages the power of data and AI to automatically generate the following campaign components ..read more
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{Customer Insights} Reach customers quickly with 10x increased throughput
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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4d ago
Hello Everyone, Today I am going to share my thoughts on reaching customers quickly with 10x increased throughput. Let's get's started. In an increasingly digital and interconnected world, businesses recognize that capturing customers attention during critical moments is key to success. To achieve this, delivering timely and tailored experiences is essential. With the latest release, Dynamics 365 Customer Insights empowers you to reach customers faster than ever before: 1. Segment-Based Journeys: You can now deliver up to 20 million personalized interactions per hou ..read more
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{Customer Insights} Collect extra customer information without creating custom attributes
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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5d ago
Hello Everyone, Today I am going to share my thoughts on collect extra customer information without creating custom attributes. Let's get's started. In Dynamics 365 Customer Insights, you can now easily gather additional information about your customers without creating new custom attributes. Here's how: 1. Custom Form Fields: Within the form editor, you can create any kind of question directly. Drag and drop custom fields from the toolbox onto the form canvas. Edit the label and properties as needed. For instance, you can ask questions like, "what ..read more
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{Customer Insights} Split your audience into groups to deliver unique customer experiences
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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6d ago
Hello Everyone, Today I am going to share my thoughts on split your audiences into groups to deliver unique customer experiences on Dynamics 365 Customer Insights. Let's get's started. Certainly! When you want customers to have different experiences within a single journey, you need to divide them into groups. While this is already possible using attribute branches or segments, sometimes the number of customers in each branch is more important than what those customers have in common. Introducing the journey split tile! This powerful feature allows you to split your ..read more
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{Customer Insights} Prevent duplicate emails to contacts that share an email address
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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1w ago
Hello Everyone, Today I am going to share my thoughts on how to prevent duplicate emails to contacts that share an email address on Dynamics 365 Customer Insights. Let's get's started. Certainly! Email deduplication is a valuable feature that ensures efficient email management and maintains strong customer relationship. Here's how it works. 1. Why Email Deduplication Matters: Higher Engagement: When multiple contacts share the same email address, enabling email deduplication ensures that your message is sent only once to each unique email address. This leads to bette ..read more
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{Customer Insights} Improve engagement and compliance with double opt-in
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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1w ago
Hello Everyone, Today I am going to share my thoughts on Improving engagement and compliance with double opt-in. Let's get's started. Double opt-in is a powerful strategy for enhancing both engagement and compliance in your email marketing efforts. Let's delve into the details: 1. Why Double Opt-in Matters: Higher Engagement: When subscribers actively confirm their subscription, it indicates genuine interest. This leads to better engagement rates. Improved Deliverability: Double opt-in ensures that your emails reach recipients who genuinely want ..read more
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{Customer Insights} Get faster insights at scale with auto-management of segments measures
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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1w ago
Hello Everyone, Today I am going to share my thoughts on Customer Insights get faster insights at scale with auto-management of segments, measures. Let's get's started. As your Dynamics 365 Customer Insights footprint grows, managing segments and measures becomes increasingly important. The sheer number of segments can impact system performance leading to longer refresh times for the entire environment. But fear not! Customer Insights now offers an intelligent solution: Automatic segment management. Here's how it works: 1. Automatic Deactivtion: When you have&n ..read more
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{Customer Insights} Easily manage customer consent from contact and lead forms
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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1w ago
Hello Everyone, Today I am going to share my thoughts on easily manage customer consent from contact and lead forms. Let's get's started. The enhanced contact and lead forms in Dynamics 365 Customer Insights empower you to swiftly view and update a customer's consent. This streamlined approach helps you to effortlessly manage the types of message sent to your customers.  Here's how it works. 1. Comprehensive Consent Management: Gain a Summary view of the consent provided by each contact or lead. Understand whether the customer is contactable at a glanc ..read more
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{Customer Insights} Build and test Journeys before deploying to production.
Mallareddy Gurram | Microsoft Dynamics CRM/365 Blog
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1w ago
Hello Everyone, Today I am going to share my thoughts on Dynamics 365 Customer Insights build and test journeys before deploying to production. Let's get's started. In the ever-evloving landscape of customer experience transformation, marketers face the challenge of creating and testing experiences before deploying them to production environments. To address this, Power Platform Solutions now offer a robust Application Lifecycle Management(ALM) framework. Here's how it works: 1. Build and Test in Preproduction: Marketers can create and test customer jou ..read more
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