Salesforce told us its agents were coming, and it was still a surprise when the agents arrived. If you’ve been conscious for the past year, you know how much news (or noise) there has been about artificial intelligence. Salesforce billed Dreamforce24 as “the largest AI event in the world.” It caught me a bit off […] The post Salesforce, Agentic AI, and You appeared first on Epikonic ..read more

Oracle Cloud World is in the books, Dreamforce just wrapped up, Hubspot’s Inbound event is still on, and there is one key theme that overarches all three events. And no, it is not Larry Ellison getting all cozy with AWS (or Azure, for that matter). It is also not that his keynote was distinctly geeky, […] The post Who’s in the driver’s seat – Human or Agent? appeared first on Epikonic ..read more

The News On September 12, 2024, Zoho released a new, AI-rich version of Zoho Analytics that brings self-service BI to any persona in business. The release added more than 100 features and now offers powerful AI and ML capabilities. These enable diagnostic insights, predictive analytics, and automatic report and dashboard generation. “Additional advancements to Zoho […] The post Zoho Analytics – One Platform to Help them All? appeared first on Epikonic ..read more

Zoho is well-known as a technology vendor for the SMB market. The company has products that support the whole range from single proprietors to larger companies. This range in itself is remarkable. For some time now, the company is diligently working on moving upmarket and to also support enterprises. This is not in the least, […] The post Zoho – ready for enterprise prime time? What do customers say? appeared first on Epikonic ..read more

Zoho’s annual main customer event Zoholics took place in Austin, TX last week. The company presented updates to products and strategy and gave partners the opportunity to present themselves on a big show floor. In parallel to the event, Zoho published some interesting news about product enhancements in four areas, namely security and privacy, CRM […] The post Zoholics 24 – exciting news from the Zohoverse appeared first on Epikonic ..read more

The News On June 5, 2024, SAP announced that it entered into a definitive agreement to acquire WalkMe. Walkme is a leader in the digital adoption platform (DAP) market. DAPs are about the elimination of digital friction from workflows to turn the business application tech stack into a competitive advantage. You can read the complete […] The post SAP acquires WalkMe – a snap analysis appeared first on Epikonic ..read more

The news On May 29, 2024, Salesforce reported its results for the first quarter of the fiscal year 2025. Highlights are The company reported a revenue guidance of $9.2bn – $9.25bn US for the next quarter and a full year guidance of $37.7bn – $38.0bn US, resembling growth rates of 7 – 8 percent and […] The post Salesforce stock tanks after earnings report – a snap analysis appeared first on Epikonic ..read more

The news Today, May 22 2024, SugarCRM and sales-i announced the acquisition of sales-i by SugarCRM. sales-i is leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. It targets at making sales professionals more efficient and effective by providing actionable insight into every customer, product and sale. The acquisition […] The post SugarCRM and sales-i reimagine sales intelligence in a sweet move appeared first on Epikonic ..read more

By now, everyone has recognized that we are in an AI hype. Again. It is probably the fourth since Joseph Weizenbaum developed the famous ELIZA, a natural language processing program that was intended to explore communication between humans and machines. In the early nineties we saw another wave when we saw the first neural networks; […] The post How to assess your AI readiness with 50 questions appeared first on Epikonic ..read more

The News On April 15 to April 18, 2024, Zendesk held its annual Relate event, including a half day analyst track on April 15. The event was attended by around 1,600 customers, partners and analysts. It was about Zendesk’s strategy, which revolves around – no surprise here – AI to deliver better customer experiences. As […] The post How Zendesk builds the future of AI-powered service appeared first on Epikonic ..read more