8 Keys to Better VoC Methodology
ClearAction Continuum Blog
by Lynn Hunsaker
1w ago
8 Keys to Better VoC Methodology Lynn Hunsaker VoC methodology is the starting point for buy-in and enthusiasm around customer insights. Do you want more executive support? . . . Less pressure to show financial gains? . . . Higher internal engagement in using customer insights for seamless journeys? In this Part 2 of 3 article series, we’re building on the 8 points explained in Better Measurement: 8 Voice of Customer Keys to CX ROI. Start there and continue here in designing your VoC methodology: 9. Stop asking for feedback on every transaction Consider how many transactions a customer has t ..read more
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8 Voice of Customer Keys to CX ROI
ClearAction Continuum Blog
by Lynn Hunsaker
1M ago
8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly. However, only a third of CX managers say their Voice of Customer is “good” or “very good” at making changes to the business. This means two-thirds of Voice of Customer is not good at driving change. Only 15% sa ..read more
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CX is a Team Sport: 2 Surprising Views
ClearAction Continuum Blog
by Lynn Hunsaker
2M ago
CX is a Team Sport: 2 Surprising Views Lynn Hunsaker   CX is a Team Sport was the CX Day1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. While these popular definitions are important, they’re vastly incomplete. Two very different CX is a Team Sport analogies may be surprising to you. — Controlling Touchpoints Model. — Influencing Companywide Model. Both models urgently rec ..read more
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Does CiCiʼs Pizza hire at 14?
ClearAction Continuum Blog
by Julie Howell
4M ago
Does CiCi’s Pizza hire at 14? If you’re a teenager looking for your first job, you may be wondering if ... Read moreDoes CiCiʼs Pizza hire at 14? The post Does CiCiʼs Pizza hire at 14? appeared first on Chef's Resource ..read more
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How much is a 7-Eleven pizza?
ClearAction Continuum Blog
by Julie Howell
4M ago
How Much is a 7-Eleven Pizza? 7-Eleven is known for its convenient and affordable food options, and their pizza is ... Read moreHow much is a 7-Eleven pizza? The post How much is a 7-Eleven pizza? appeared first on Chef's Resource ..read more
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Does California Pizza Kitchen have gluten-free?
ClearAction Continuum Blog
by Julie Howell
4M ago
California Pizza Kitchen and Gluten-Free Options California Pizza Kitchen (CPK) has been known for its wide variety of delicious pizzas ... Read moreDoes California Pizza Kitchen have gluten-free? The post Does California Pizza Kitchen have gluten-free? appeared first on Chef's Resource ..read more
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How much does Pizza Ranch cost?
ClearAction Continuum Blog
by Julie Howell
4M ago
The Cost of Pizza Ranch Pizza Ranch is a popular choice for families and individuals looking for a delicious dining ... Read moreHow much does Pizza Ranch cost? The post How much does Pizza Ranch cost? appeared first on Chef's Resource ..read more
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How much does Incredible Pizza cost?
ClearAction Continuum Blog
by Julie Howell
4M ago
How much does Incredible Pizza cost? Incredible Pizza is a popular family entertainment center that offers an all-you-can-eat buffet, a ... Read moreHow much does Incredible Pizza cost? The post How much does Incredible Pizza cost? appeared first on Chef's Resource ..read more
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Does 7/11 sell pizza?
ClearAction Continuum Blog
by Julie Howell
4M ago
Title: Does 7/11 Sell Pizza? With the convenience of 7/11 stores on nearly every street corner, many people wonder if ... Read moreDoes 7/11 sell pizza? The post Does 7/11 sell pizza? appeared first on Chef's Resource ..read more
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How much are Wawa pizza?
ClearAction Continuum Blog
by Julie Howell
4M ago
How much are Wawa pizza? Wawa is known for its convenience stores and delicious food offerings, including their famous pizza. ... Read moreHow much are Wawa pizza? The post How much are Wawa pizza? appeared first on Chef's Resource ..read more
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