In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South Korea on April 18, 2024, we answer the following question:   When does the acoustic environment provide helpful information for presentation attack detection (PAD)? In this blog, we begin by exploring the concept of a presentation attack, its detection, and the factors that make it discernible. Armed with these fundamental insights, we proceed to summarize the key findings of our research.  What is a presentation a ..read more

Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice Engine. Pindrop has now responded by becoming the industry’s first deepfake detection engine to announce 98.23% accuracy for OpenAI’s Voice Engine 2022 using a dataset of 10,000 samples from OpenAI’s available text-to-speech engine. This demonstrates that deepfake detection, combined with Pindrop’s voice analysis and a multi-factor approach continues to be a robust authentication strategy. We encourage OpenAI to release a ..read more

Ensuring cybersecurity is front and center for companies is now a non-negotiable task. That’s why Pindrop released quarterly insider sessions to check in and ensure teams were up to date and supported with the latest innovations. The event was called our Product Showcase CFX Spring Summit 2024 on March 20th, covering Deepfake, Protect, and Authentication. Several themes popped up at the event, with the new emergence and ease of creating deepfakes. Protection and authentication methods are now at the top of many businesses’ minds. According to a report by McKinsey, 40% of business respondents ..read more

The FTC (Federal Trade Commission) held its sixth Voice Cloning Challenge under the America COMPETES Act to drive innovation in voice cloning detection for protection of consumers. Pindrop was announced as the only winner in the large organization category for its real time Voice Cloning Detection technology. This challenge and the diversity of winners, including Pindrop’s Recognition Award, underscores the severity of the challenges posed by voice clones to our financial and media landscape and also validates liveness detection technology as part of a multi-disciplinary approach to solve this ..read more

Digital security is a constantly evolving arms race between fraudsters and security technology providers. In this race, fraudsters have now acquired the weapon of Artificial Intelligence (AI) that has posed an unprecedented challenge to solution providers, businesses and consumers. There are several technology providers, including Pindrop, that have claimed to detect audio deepfakes consistently. NPR, the leading, independent news organization, put these claims to the test. NPR recently ran an experiment under the special series “Untangling Disinformation”, to assess whether current technology ..read more

Paul Carpenter, a New Orleans Street magician, wanted to be famous for fork bending. Instead, he made national headlines on CNN when he got wrapped up in a political scandal involving a fake President Joe Biden robocall sent to more than 20,000 New Hampshire residents urging Democrats not to vote in last month’s primary. The video and ease with the magician who made it raise concern about the threat of deepfakes and the volume they could be created by anyone in the future. Here are the highlights from the interview and what you should know to protect your company from deepfakes. Deepfakes can ..read more

We recently hosted a webinar with boost.ai and Desert Financial Credit Union (DFCU) to discuss better securing call centers in today’s rapidly changing environment. The authentication process can be clunky and time-consuming due to long handle times and excessive security questions. Our integration with boost.ai equips organizations with passive authentication, taking just 3-5 seconds of a caller’s net speech to quickly and safely authenticate genuine customers while keeping bad actors out, thus enabling call center agents to provide a more seamless process. Since August 2022, Pindrop and boos ..read more

As e-commerce and the retail industry continue to grow, so does the number of fraudsters who take advantage of the flexible and customer-friendly methods crucial to their success. An astonishing $100 billion was the price U.S. retailers paid in 2023 alone. How is this happening and increasing over time? More importantly, how can these fraudsters be stopped? The contact center continues to be their primary path for entry. Shawn Hall, VP of Global Business Intelligence at Pindrop and former Director of Global Fraud Operations at E*Trade, has extensive experience developing, implementing, and mod ..read more

There are indications that U.S. healthcare giant Change Healthcare has made a $22 million extortion payment to the infamous BlackCat ransomware group (a.k.a. “ALPHV“) as the company struggles to bring services back online. The cyberattack has disrupted prescription drug services nationwide for weeks. Change Healthcare reportedly paid the group a large sum to destroy sensitive materials that the crime gang cheated them on. But what exactly happened in the BlackCat ransomware attack, and how can healthcare companies protect themselves in the future? Here’s a timeline of what happened, what we kn ..read more

AI continues to attract attention in almost every field. Since the release of ChatGPT, we’ve been caught in a race to introduce AI in every industry possible. However, AI safety has continued to garner a lot of attention, aided in no part by President Biden’s signing of the Executive Order on AI Safety.  For instance, many government agencies use AI to identify healthcare fraud. Previously, they relied primarily on data mining and digital surveillance solutions. However, with advancements in generative AI systems, simply relying on those methods isn’t effective.  What is Healthcare F ..read more