For 13 years Pindrop® Protect has been at the forefront of call center security by analyzing +1.5B calls annually, detecting 3M fraud calls and helping prevent +$2B in fraud losses.1 Pindrop has achieved this success through rapid innovation such as the industry’s largest confirmed fraudster data consortium, award-winning deepfake detection2 and multi-factor fraud detection including […] The post Introducing Industry-First, Real-Time Fraud Look-Back Technology for Call Centers appeared first on Pindrop ..read more

Misinformation is not a new issue, but the rise of AI-generated content, in written, video, audio, and image formats, has brought it into a new light. A few decades ago, misinformation in journalism meant someone had to craft a well-thought-out lie, publish it in a journal, and disseminate it to the target audience. Now, all […] The post The Impact of Deepfakes on Journalism appeared first on Pindrop ..read more

In today’s fast-paced digital world, fraudsters are becoming more sophisticated, finding creative ways to bypass security measures and wreak havoc on businesses. One of the most alarming tactics on the rise is the use of deepfakes to exploit call centers, a growing concern across industries. During a recent webinar hosted by Pindrop, Detecting Deepfakes: How […] The post The Fraudster Playbook: How to Hack Into Your Call Center with Ethical Hacker Samy Kamkar appeared first on Pindrop ..read more

Retail loss prevention is a critical aspect of managing a successful retail business. As retail crime continues to evolve, more than traditional loss prevention methods are needed. One of the top forms of e-commerce fraud in 2022 was phishing. Phishing is when a fraudster sends a message via text or email that looks legitimate but […] The post How Voice Security Can Enhance Retail Loss Prevention appeared first on Pindrop ..read more

“Advanced” call center authentication methods have been around for over a decade, with some early leaders in voice biometrics launching offerings 20 years ago. And yet, at a time when $17.7B is spent on authentication per year, 93% is spent on legacy tools like knowledge-based authentication (KBAs) and one-time passwords (OTPs). While many call centers […] The post How M&T Bank Upgraded from a Legacy Authentication System to a Modern Cloud-Based Solution appeared first on Pindrop ..read more

Written in collaboration with Bennett Borofka, Partner Solutions Architect at Amazon Web Services. Is your contact center vulnerable to fraud attacks?   In Pindrop’s 2024 Voice and Security Intelligence Report, we project that more than 1 in every 730 calls into call centers will be fraudulent by the end of 2024. The rise of accessible generative […] The post Integrate Fraud Mitigation and Deepfake Detection with Amazon Connect appeared first on Pindrop ..read more

The post Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond appeared first on Pindrop ..read more

The post Account Risk Adds a New Dimension to Fight Fraud appeared first on Pindrop ..read more

The post Colonel Mustard in the Contact Center, with a Cell Phone! appeared first on Pindrop ..read more

The post Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful appeared first on Pindrop ..read more