In March 2023, we announced the acquisition of Amware Fulfillment by Staci Group, a global leader in multichannel fulfillment services.  Since then, we’ve integrated company operations in the U.S., blending the best of both organizations ..read more

Reliable order fulfillment is a linchpin of customer satisfaction for online sellers. Orders that are late, wrong or damaged can lose you a customer for life. That’s why selecting a reliable 3PL (Third-Party Logistics) provider can be such a pivotal decision. And the search process for the right partner often starts with a 3PL RFP, or Request for Proposal. 3PL RFPs for order fulfillment services require careful planning. Unfortunately, in the chaos that often defines brands in hypergrowth mode, the 3PL selection process often gets short shrift and mistakes are made ..read more

Inventory accuracy – the degree to which the goods you actually have in stock match the quantities in your order management system – is hugely important to your business. Why? Because inaccurate counts can lead to back orders and stockouts. Those, in turn, cause shipping delays, which make for unhappy customers, bad reviews and lost sales ..read more

When you partner with a fulfillment company, a great deal of work moves from your plate to their plate. You’ll want to understand fulfillment costs to assess the ROI of your relationship. In this blog post, we will examine pick and pack warehouse fees and give you a clear understanding of what these fees entail ..read more

When you partner with a fulfillment company, a great deal of work moves from your plate to their plate. But you’re footing the bill for those services and, therefore, should understand pick and pack fulfillment costs in order to assess the ROI of that relationship. That said, pick and pack pricing can be a bit of a black box. In this article, we'll take a peek inside the box. We’ll examine the make-up of pick and pack fees and what they entail. By understanding these pricing details, you’ll be in a better position to assess how well your fulfillment provider is working to reduce your costs, p ..read more

When you sell a premium product, customers expect a premium-quality order fulfillment experience. When that doesn't happen, the overall customer experience suffers ..read more

Precision is the cornerstone of success in B2C order fulfillment. Order accuracy is a critical metric, but it’s far more than that. It's a pivotal factor in the overall customer experience. In this article, we look at why the order accuracy KPI is so critical, current standards for order accuracy, and how technology plays a role in driving this metric up and to the right ..read more

In today's fiercely competitive e-commerce landscape, where super-efficient fulfillment is critical, the pricing for order fulfillment services remains a puzzle. For e-retailers, understanding pricing basics is vital, especially since 60% of online retailers at least partially outsource fulfillment. But be wary of providers who promise to make it easy with instant quotes based on limited data.  ..read more

Conventional wisdom for teens applies to parcel delivery speed, too. Just because everyone is doing something, doesn’t mean you should do it ..read more

Reliable order fulfillment is a linchpin of customer satisfaction for online sellers. Orders that are late, wrong or damaged can lose you a customer for life. That’s why selecting a reliable 3PL (Third-Party Logistics) provider can be such a pivotal decision. And the search process for the right partner often starts with a 3PL RFP, or Request for Proposal. 3PL RFPs for order fulfillment services require careful planning. Unfortunately, in the chaos that often defines brands in hypergrowth mode, the 3PL selection process often gets short shrift and mistakes are made ..read more