We wouldn’t be where we are today without the encouragement and trust of our partners, clients, and colleagues. As we look back on 2024, we’re thankful for the projects that pushed our boundaries, the breakthroughs that shaped our direction, and the transformations that helped us grow together. Let’s take a closer look at the highlights […] The post 2024: A Year in Review appeared first on ITCE ..read more

We are happy to share the news that Lyubomir Georgiev has achieved the Certified Technical Architect certification for ServiceNow. The CTA certification is one of the most respected credentials in the ServiceNow ecosystem, recognizing advanced skills in designing, implementing, and managing complex ServiceNow projects. The program ensures that candidates deeply understand the platform and can create scalable, efficient, and effective solutions. The process involves a series of challenging exams and practical assessments that test the candidate’s ability to solve complex problems and apply be ..read more

We are pleased to announce that Orlin Marinov, Co-founder, Partner, and Principal Consultant at ITCE, has been invited to become ITIL brand ambassador for PeopleCert. This role is a testament to his extensive expertise and leadership within the ITIL community. For those who might not know him well, Orlin is an ITIL Master, which means he’s a top expert in managing IT services using the ITIL framework. His role at ITCE highlighted his exceptional ability to train and certify individuals with a remarkably high success rate, showcasing his mastery and deep understanding of the IT ..read more

Organizations often develop and maintain their digital product and service architecture within dedicated architecture repositories, document stores, or web pages, typically in the form of diagrams. While this information might serve certain use cases, such as new product design, it lacks the depth and visibility offered by a CMDB that encompasses all events throughout the digital product lifecycle. The Role of CMDB in Digital Product Lifecycle Management The CMDB is the digital foundation of an organization. The centralized architecture representation within a CMDB allows for better manag ..read more

In the digital age, financial institutions are continuously striving to elevate their operations, aiming for enhanced efficiency and a satisfied customer experience. A prime example of such a quest for excellence is the collaboration between DSK Bank, part of the OTP Group, and ITCE for the empowerment of their digital transformation through a specialized Microsoft Data Analyst Training Program.  Strategically planning for the future DSK Bank recognized early on that in a data-driven economy, the ability to quickly interpret and act on data insights is crucial. To excel in this area, the ..read more

ServiceNow continues to push the boundaries of innovation, particularly in the areas of Machine Learning and Predictive Intelligence. The focus lies on enhancing the overall experience for agents and boosting operational efficiency within the dynamic landscape of enterprise service management. AI, Machine Learning, and statistical modeling prove to be powerful assets, empowering organizations to enhance the accuracy and completeness of record data. These technologies allow users to concentrate on processes without the fear of incorrect categorization or repetitive reassignments, proving invalu ..read more

ServiceNow has always been committed to providing a highly secure strategic platform for streamlining business workflows. The Vancouver release solidifies this commitment to security with two key enhancements to the platform. The introduction of ServiceNow Zero Trust Access allows customers to build a zero-trust framework adhering to the highest levels of compliance required. Additionally, the expanded third-party risk management prepares customers to tackle modern threats related to automation and workflows with third-party businesses. ITCE is here to guide you through these new security feat ..read more

As a ServiceNow consulting partner in Bulgaria, ITCE has joined the RiseUp with ServiceNow global program to skill, train and prepare individuals to start a career in the rapidly growing ServiceNow ecosystem. The partnership will provide organizations with the talent needed to navigate the era of digital business while expanding career opportunities for individuals. ITCE is now authorised ServiceNow Placement Program partner in the CEE region which comes as an extension of the company’s ATP designation, ServiceNow Accredited Training Partner, whereas ITCE has been delivering accredited tr ..read more

Thank you dear partners, clients, and colleagues for inspiring and supporting us in our journey to continuous improvement! We look back on 2023 with gratitude for making us a trusted partner in your projects, improvements and transformations. As we stand on the brink of a new year we eagerly anticipate the adventures that lie ahead in the new year. ITCE’s team wishes you a year full of joy and prosperity and hope to continue our success in 2024! The post Highlights Recap for 2023 appeared first on ITCE ..read more

In the dynamic realm of enterprise service management, ServiceNow stands out as a pioneer in driving innovation. The latest Vancouver release of the platform brings forth a number of features designed to elevate user interaction and operational efficiency. One area that has seen significant improvements is the Employee Center. ITCE is here to guide you through these changes and help you leverage them for your organisation’s advantage. What is the Employee Center? The Employee Center is the cohesive interface for all ServiceNow workflows, providing a unified experience for employees engaging wi ..read more