Elevate Efficiency with ServiceNow’s Task Intelligence
ITCE » IT and Management Consulting, Trainings and Certification
by Miroslav Siarov
1M ago
ServiceNow continues to push the boundaries of innovation, particularly in the areas of Machine Learning and Predictive Intelligence. The focus lies on enhancing the overall experience for agents and boosting operational efficiency within the dynamic landscape of enterprise service management. AI, Machine Learning, and statistical modeling prove to be powerful assets, empowering organizations to enhance the accuracy and completeness of record data. These technologies allow users to concentrate on processes without the fear of incorrect categorization or repetitive reassignments, proving invalu ..read more
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ServiceNow’s Vancouver Release: Security Enhancements
ITCE » IT and Management Consulting, Trainings and Certification
by Veselin Metodiev
2M ago
ServiceNow has always been committed to providing a highly secure strategic platform for streamlining business workflows. The Vancouver release solidifies this commitment to security with two key enhancements to the platform. The introduction of ServiceNow Zero Trust Access allows customers to build a zero-trust framework adhering to the highest levels of compliance required. Additionally, the expanded third-party risk management prepares customers to tackle modern threats related to automation and workflows with third-party businesses. ITCE is here to guide you through these new security feat ..read more
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ITCE joins the RiseUp with ServiceNow Global Program
ITCE » IT and Management Consulting, Trainings and Certification
by Gergana Gecheva
3M ago
As a ServiceNow consulting partner in Bulgaria, ITCE has joined the RiseUp with ServiceNow global program to skill, train and prepare individuals to start a career in the rapidly growing ServiceNow ecosystem. The partnership will provide organizations with the talent needed to navigate the era of digital business while expanding career opportunities for individuals. ITCE is now authorised ServiceNow Placement Program partner in the CEE region which comes as an extension of the company’s ATP designation, ServiceNow Accredited Training Partner, whereas ITCE has been delivering accredited tr ..read more
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Highlights Recap for 2023
ITCE » IT and Management Consulting, Trainings and Certification
by Nikoleta Zdravkova
3M ago
Thank you dear partners, clients, and colleagues for inspiring and supporting us in our journey to continuous improvement! We look back on 2023 with gratitude for making us a trusted partner in your projects, improvements and transformations. As we stand on the brink of a new year we eagerly anticipate the adventures that lie ahead in the new year. ITCE’s team wishes you a year full of joy and prosperity and hope to continue our success in 2024! The post Highlights Recap for 2023 appeared first on ITCE ..read more
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ServiceNow’s Vancouver Release: Elevating the Employee Center Experience
ITCE » IT and Management Consulting, Trainings and Certification
by Emanuil Mavrodiev
3M ago
In the dynamic realm of enterprise service management, ServiceNow stands out as a pioneer in driving innovation. The latest Vancouver release of the platform brings forth a number of features designed to elevate user interaction and operational efficiency. One area that has seen significant improvements is the Employee Center. ITCE is here to guide you through these changes and help you leverage them for your organisation’s advantage. What is the Employee Center? The Employee Center is the cohesive interface for all ServiceNow workflows, providing a unified experience for employees engaging wi ..read more
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The 1st ITIL 4 Master Trainer at ITCE
ITCE » IT and Management Consulting, Trainings and Certification
by Nikoleta Zdravkova
3M ago
We are thrilled to announce that Orlin Marinov, our Co-founder, Partner & Principal Consultant, has achieved the prestigious ITIL Master designation as of September 10th! What is ITIL 4 Master? The ITIL Master designation is a symbol of excellence in the IT Service Management field. It’s not just an academic achievement; it requires a deep understanding and practical application of ITIL’s comprehensive framework in real-world scenarios. To earn this title, candidates must: Demonstrate extensive practical experience in ITIL. Achieve the Practice Manager (PM), Managing Professional (MP an ..read more
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[Webinar Recap] – ITIL’s Paradigm for Success
ITCE » IT and Management Consulting, Trainings and Certification
by ITCE
3M ago
В следната блог статия може да намерите обобщени основните теми покрити по време на Q&A сесията от изминалия уебинар “ITIL’s Paradigm for Success”. Събитието беше с основен фокус върху 3-те ключови новости в ITIL методологията – ITIL Extension Modules, ITIL Practice Manager и политиката за обновяване на сертификации. Нашите гост лектори споделиха и ценни съвети във връзка с техния път към усвояването на ITIL и как методологията им е помогнала в постигането на бизнес целите. Q1: Има ли в ITIL 4 насоки за Digital Product Management? Както може би е известно, ITIL 4 ..read more
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ITCE’s Integration Solution Showcased at SAP TechED 2023
ITCE » IT and Management Consulting, Trainings and Certification
by Milka Stoycheva
4M ago
ITCE’s Debut Application: Enhancing SAP Task Center with ServiceNow Having long served as a trusted ServiceNow consulting and implementation partner, ITCE is proud to announce a new chapter in our journey – one marked by innovation and application development. Our pioneering solution seamlessly connects SAP Task Center with ServiceNow, promising to elevate the landscape of cross-system workflow management. The SAP Task Center provides users with a unified view of their assigned tasks that come from various SAP applications. Our integration adds ServiceNow to that list of so ..read more
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[Webinar Recap] – Embracing Agility: Roadmap to Scaling Your Agile Transformation
ITCE » IT and Management Consulting, Trainings and Certification
by Nikoleta Zdravkova
5M ago
В последно време дигитализацията и Agile трансформациите станаха ключови тенденции в съвременния бизнес свят. За да оцелеят в новата динамична среда, много от компаниите преминаха към гъвкав начин на работа, който комбинира насоки от няколко съвременните Agile подходи (frameworks). Тези от вас, които слушаха уебинара ни “Embracing Agility: Roadmap to Scaling Your Agile Transformation ..read more
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ITCE is again the IT Training Leader in Digitalk Top 101 Ranking
ITCE » IT and Management Consulting, Trainings and Certification
by Gergina Georgieva
6M ago
ITCE is again the IT training leader on the Bulgarian market in 2022 according to the annual market report Digitalk Top 101, published by Economedia.  We are delighted to maintain our 1st place in the training market and as always, our core success metric continues to be the value we deliver to companies, teams and individuals. In 2022, we continued to design and deliver internal academies and training programs for our enterprise customers which aim to offer best-in-class professional development opportunities for their employees. By delivering learning journeys consisting of flexible mo ..read more
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