Effectively Communicate Quality of Service From running a campaign based on Fear, Uncertainty, and Doubt (FUD) to sharing detailed case studies, here are 13 answers to the question, “Can you share your most effective strategies for conveying the high quality of your services without putting others down or unauthentically bragging?” Start a Fear, Uncertainty, and Doubt (FUD) Campaign Let Customer Testimonials Speak for You Use a Net Promoter Score Focus on Comparing Differences, Not Downfalls Talk With Humble Words About Your Impressive Data Share Knowledge Brag Through Your Outstanding Custom ..read more

What is Positivity?  It is a choice to intentionally be optimistic, supportive, encouraging, affirming, and self-assured. What happens without it?  The opposite of positivity is negativity.  Negativity leads to poor health or worse.  It can result in mental health issues.  It slows people down and limits their productivity.  Negativity is a constraint.  Unfortunately, the human brain is wired for negativity.  Originally this was self-defense and unfortunately that bias remains.  According to Jack Canfield, 77% of the information we process is negati ..read more

Coach-123 = Opportunities Organizations – easy access to many different coaches based on objectives and budget. Coaches – graduates of the Center for Coaching Certification are invited to be part of the coaching firm. Clients – each client is provided three coaches to choose from to ensure they have the right coach for them at that time. Through Coach-123, organizations leverage an extensive network of CCC-certified and ICF-credentialed coaches across a multitude of specializations.  The Coach-123 Connection Team is dedicated to matching clients with the right coach based on their objec ..read more

Coaching During Transition Before the pandemic the majority or workers were accustomed to commuting and working in an office.  During the pandemic the majority transitioned to working at home.  Late in the pandemic we experienced what was called the Great Resignation or the Big Quit.  Now we are hearing about the Big Regret.  During these transitions the coaching community adjusted.  Coaches that were working face-to-face learned to work on the phone or online.  Coaches are trained to flex to the client. How does coaching help during transition?  During coach ..read more

The choices coaches make for technologies to use in running their business, managing clients, note-taking, and collaboration must be informed by the Code of Ethics as explored in the previous blog.  Now consider these case studies: A coach took notes and emailed them to the client at work. A manager asked what was discussed with the client during coaching. The coach said it was confidential.  The manager went to the IT department and got the notes off the client’s company email on the computer. Where can notes be kept? Because notes cannot be accessible by others, the options are ..read more

Technology makes so much possible in the world of coaching – online meeting platforms mean we can meet with people all over the world.  Technology includes creativity tools, screen-sharing, platforms for managing notes, signing agreements, and more.  Technology also creates challenges when it comes to protecting client confidentiality. When you are choosing which technologies to use, consider these 4 Points from the Coaching Code of Ethics to inform your technology choices: Maintain the strictest levels of confidentiality with all parties as agreed upon. I am aware of and agree to ..read more

Many of the coaches who complete training share that they dislike selling (often in stronger terms than that).  What is behind the fear of selling?  They feel selling is pushy and obnoxious.  They are afraid of what will happen.  They want to coach instead because they want to help people.  FEAR = False Expectations Appearing Real. The challenge, of course, is that to help people means being available and that involves selling.  What is selling?  Selling is offering something of value for money.  Is there a different way?  Yes!  Stop Selling a ..read more

15 Reasons Why Communication Skills Impact the Workplace From helping you seem relatable to growing credibility, here are 15 answers to the question, “Can you provide your best reasons communication skills affect the workplace?” Provides Relatability Affects Your Teamwork Establishes Foundation for Collaboration Stimulates Effective Collaboration Reduces Penalties From Miscommunication Prevents Workplace Chaos Fosters Great Work Cultures Creates Conversant Communities Builds Trust, Eliminates Misinterpretation Promotes Inclusivity at Work Ensures Talent Retention Garners Support With Storytell ..read more

In the previous blog we outlined the steps for becoming a coach.  Now let’s explore how a coach starts a coaching business.  Once again there are 5 Steps: 1.     Vision and Mission – the vision and the mission of a business provide the direction and focus plus serve as a tool for decision-making. a.     Reason – a vision statement describes the desired outcome that results from the work of the business. b.     Purpose – a mission statement describes the purpose of the business in terms of the work. 2.     ..read more

What does it take to become a coach?  The process starts with training and initially flows into earning a credential with the International Coaching Federation.  This process is outlined with these 5 Steps to Become a Coach: 1.     Training – the gold standard in the coaching profession is at a minimum to become a member of the International Coaching Federation and that requires 60 hours of accredited coach training.  The ACC credential requires 60 hours of training, the PCC credential requires 125 hours of training, and the MCC credential requires 200 hours ..read more