2023 In Review: Here’s What We Got Up To
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
3M ago
As we wave goodbye to 2023, it’s always nice to look back on everything that we’ve achieved this year alongside all of the moments that we celebrated as a team. So, buckle up and get ready for a trip down memory lane as we recap the memorable moments of 2023. January: 2023 Trends We kicked off the year by setting ourselves up with some trend analysis. Looking at the biggest retail trends that would set the tone for the year, with 82% of businesses planning significant growth with a focus on technology. Our good friends over at Datitude highlighted the importance of omnichannel commerce, suppl ..read more
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Unlocking Success in the Cosmetic Industry: Laser Clinics UK
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
4M ago
In the growing world of cosmetic clinics, one name stands out above the rest – Laser Clinics. With a remarkable track record of over 4.2 million treatments performed each year, Laser Clinics has established itself as the largest cosmetic clinic in the world. It all began in 2008 in Australia, and since then, Laser Clinics has expanded its reach, operating over 200 clinics with a staggering 2,500 staff members across multiple countries, including Australia, New Zealand, Singapore, Canada, and the United Kingdom. Supporting Rapid Expansion In 2019, Laser Clinics UK embarked on an exciting journ ..read more
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Step aside Black Friday, Super Saturday is Here! This Year’s Key Peak Trade Statistics
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
4M ago
As we enter the highly anticipated and busiest shopping season of 2023, it's time to take a closer look at the key statistics and trends that will shape the shopping landscape this Peak Trade season. The traditional powerhouse of Black Friday is facing a new contender - Super Saturday. This week, we explore the statistics from Peak Trade 2023 and discover why Super Saturday is stealing the spotlight. Peak Trade 2023: Key Findings The decline of Black Friday: In recent years, Black Friday's popularity has dropped as concerns about its ethics, sustainability, and impact on fragile supply chain ..read more
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Why the Customer Assurance Team is a finalist for ‘IT Team of the Year’ Award at the itSMF PSMA 2023
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
4M ago
The itSMF Professional Service Management Awards celebrate teams that have exhibited outstanding support for their customers, delivering inspirational service delivery and significant business benefits. The ITSM Team of the Year award specifically acknowledges teams that have fostered trusted relationships with their respective businesses, co-created value, and enhanced the maturity of service management within their organisations. The Customer Assurance team, a finalist for ‘IT Team of the Year’ has been instrumental in maintaining best practices, continuously improving the customer experien ..read more
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Navigating Cloud Strategies: Cloud-Smart vs. Cloud-First
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
5M ago
Businesses today recognise the importance of cloud strategies in digital transformation. To make the most informed decisions, you need to understand the two dominating cloud strategies: the "Cloud-First" approach and the "Cloud-Smart" approach. Both strategies come with advantages and challenges that can shape your organisation’s future, and determining the best one for your business is crucial. Cloud-First Approach: The Cloud-First approach advocates an all-inclusive embrace of cloud technology. It focuses on cloud solutions as the primary option for hosting your data, applications, and serv ..read more
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Unleashing Cloud-Smart UEM: The Future of Efficient Endpoint Management
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
5M ago
In today's fast-paced digital landscape, the management and security of endpoints – a term encompassing everything from your laptop to your smartphone – are paramount. Traditional methods have served their purpose, but in an era where remote work and diverse device ecosystems are prominent, a smarter, more agile approach is needed. Cloud-Smart Unified Endpoint Management (UEM) is a game-changing strategy that's transforming the way businesses operate and secure their devices. Demystifying Cloud-Smart UEM To truly understand this paradigm shift, let's break it down. Unified Endpoint Managemen ..read more
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Retail Assist Named Finalist for Managed Service Provider of the Year at the 2023 Service Desk Institute Awards
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
5M ago
The prestigious Service Desk Institute (SDI) Awards 2023 took place last night, Monday 30th October at Eastside Rooms, Birmingham. We’d like to extend our gratitude and appreciation for being named a finalist for Managed Service Provider of the Year at this year’s awards. Although we did not win the award, we are incredibly honoured to be recognised as a top finalist among a highly competitive field. The SDI Awards, widely regarded as the pinnacle of excellence in the IT service industry, recognise organisations that demonstrate innovation, outstanding customer service, and achieve exceptiona ..read more
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Transformation for Resilience: Adapting to Challenges in Retail & Hospitality
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
5M ago
‘Transformation for Resilience’ revolves around a question that is resonating with all industries as we head into the Golden Quarter; “how can we do more with less?" We brought together esteemed experts and thought leaders for our panel discussion at our recent Client Summit, who shared their valuable insights, experiences, and strategies for achieving this delicate balance in today's challenging business landscape. Hosted by editor of Retail Technology, Miya Knights, the panellists included Vicki Lawrence, Head of Service Delivery at Seasalt, Scott Watson, Managing Director at Barron McCann ..read more
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Fireside Chat with Maryanne Fleming: Lessons Learned in Retail Technology
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
6M ago
Maryanne Fleming has spent her career in the retail industry, working for some amazing brands. In this Q&A, she shares insights into the challenges and opportunities she faced while helping retailers implement new technologies. What led Maryanne to pursue a career in retail technology? “…And so I walked into Harrods personnel department and was offered a sales assistant job, and from there worked in the shop floor, worked in buying and merchandising, then was seconded into a project in ’97, rolling out their home-built ERP, and training it out to the users and found that I really liked te ..read more
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Julian Burnett: Navigating the Future of Retail with Smart Technology
Retail Assist | IT Services and Solutions for Retail & Hospitality
by Andréa Williams, Head of Marketing
6M ago
The retail industry is a bellwether for the economy, employing 3 million people in the UK alone. Julian Burnett’s keynote speech at Retail Assist’s Client Summit explores how smart technologies are reshaping the retail landscape both inside retail organisations for employees and outside for consumers. The Current State of Retail Julian's opening remarks celebrated the essence of retail: "It's all about people." The UK alone boasts three and a half million people working directly in retail, and when you factor in those behind the scenes and in the service of the retail industry, that number ..read more
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