Smart-room tablets and branded mobile apps elevate the guest experience, making guests feel right at home during their holiday travel The holidays are here and that means busy schedules, festive decorations, and an influx of travelers at your property. While this might sound overwhelming at first, the holiday travel rush provides you and your staff with an opportunity to create an experience that your guests will never forget — and will likely tell others about. Aside from hanging holiday garland and decorating your lobby’s Christmas tree, hotel technology can help create a festive and seamles ..read more

Mobile dining and food delivery apps are a staple for nearly all smartphone users. Here are a few ways hoteliers can bank on this same technology while streamlining their operations Today’s travelers carry with them more than just luggage—they bring along the craving for personalization that smartphones have ingrained in our lifestyles. It’s one of the largest ways smartphones have changed our daily lives. And one of the biggest culprits of this “instant gratification” mindset has been mobile dining and food delivery apps. Ordering a three-course steak dinner to your front door from your favor ..read more

Hotel communications can be greatly improved while elevating the guest experience by incorporating a guest messaging platform If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. It’s already here. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. Approximately 8.4 trillion text messages were sent globally in 2022. That factors out to be about 690 billion a month, 23 billion a day and 16 million per second. So, if you want to meet your guests where they’re at — your best bet i ..read more

Guest experience platforms create a symbiotic relationship where the benefits for wellness travelers and hotel staff reinforce each other In recent years, wellness travel has surged in popularity as more travelers seek rejuvenation, mindfulness, and holistic health during their getaways. While the concept of wellness travel has always revolved around relaxation and rejuvenation, hospitality technology has recently taken it to a whole new level. One such example that has reshaped the wellness travel landscape is the guest experience platform. Here, we’ll explore how guest experience platforms e ..read more

Enhance your hotel communications with these 5 keys for success Imagine this: There’s a busy holiday weekend coming up. Your hotel reservations are full and your property is fully staffed, ready to serve your guests. You’ve got a special onsite yoga class going on each morning, alongside special happy hour deals in your bar for the influx of customers. All fingers point to a successful weekend ahead, but what good is any of this if you don’t have the proper communications in place? When it comes to operating any business, especially a hotel that has many different moving parts, communication i ..read more

How to increase guest satisfaction in hotels using technology Guest satisfaction: It’s the most consequential initiative for a hotelier and their team. When a guest leaves your property satisfied, they’re more likely to become a repeat customer, while offering free marketing for your hotel via positive word-of-mouth. But, according to a Skift survey from February 2023, North American hotels saw the biggest decline in guest satisfaction in 2022 compared to 2019’s pre-pandemic numbers. According to the survey, the Global Review Index for hotels in the Shiji ReviewPro data set was 83.3%, a drop o ..read more

A few ways to leverage technology to provide guests with a hotel stay they won’t forget There are many examples of how technology can help improve hotel guest experiences — from smart-room tablets placed bedside that allow guests to digitally place and track in-room dining orders to hotel-branded mobile apps that make it easy for guests to check-in remotely and use their phones as their secure room key. These technologies are all important when it comes to creating a lasting impression for guests, but possibly one of the most critical factors is delivering value to your guests. Making guests f ..read more

Four key ways hotel smart rooms with in-room tablets can actually save your property money, while driving non-room revenue When it comes to running a hotel, saving money is just as important as driving new revenue. One of the benefits of smart technology is that smart rooms equipped with in-room tablets can help your property do both of these things at once. As hotel room technology continues to become more advanced, the adoption of smart-room tablets has become more widespread — and not just with luxury brands, but properties of all sizes have noticed the benefits of smart technology when it ..read more

There are many benefits of a tablet placed bedside in hotel rooms, including driving non-room revenue through guests’ retail purchases If you haven’t made a digital retail store readily available to your hotel’s guests, you’re quite literally leaving money on the table. Don’t underestimate the possibilities of retail shopping to generate incremental non-room revenue for your property. Following the pandemic, it has become almost impossible to imagine a world without online shopping. According to Statista, 80% of all Americans shop online on a regular basis. And last year alone, e-commerce acco ..read more

For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. But what if maximizing revenue was easier than you think? There are many ways hoteliers can increase non-room revenue, but the clearest answer lies in hotel technology. Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Want to learn how to in ..read more