This episode features the one and only President of Atrium Hospitality, Rob Mangiarelli, as he sits down and talks with Suite Spot host, Ryan Embree on all things hospitality. These two experts share incredible knowledge and insights on various topics that give hoteliers valuable information on how to make their mark in the industry. If you’ve been following the series thus far, you should know that these industry leaders provide listeners with knowledge and insights you can only get on the Suite Spot podcast. Suite Spot Podcast · 110 – Hospitality Trailblazers: Rob Mangiarelli Episode Trans ..read more

Every day, people from all over the world spend countless hours watching video content online. These pieces of digital content come from sources such as YouTube, Instagram, TikTok, Linkedin, and many other platforms. Video content has dramatically impacted the hospitality industry by allowing travelers a glimpse into the guest experience before they even arrive at their next destination. This is important for hoteliers to know because it gives them another way to engage with their guests before meeting them. Also, video content effectively sets guest expectations and generates excitement whene ..read more

It is almost that time of year when travelers set their sights on their spring break destination and set off for a week of fun in the sun. These guests expect a high-quality vacation that helps them relieve some stress and feel rejuvenated. Many of these ‘spring breakers’ are already in the pre-booking stage of the traveler’s journey and may be researching your hotel as we speak. As a potential candidate for their hotel stay during spring break, you must guarantee that your hotel’s digital presence is prepped for guests’ digital eyes. The primary three components of your hotel’s online profile ..read more

Prepping For our Review Response Knowing your audience and who you will be speaking to is critical as you begin prepping to respond to reviews. As shown above, 66% of Millennials and Gen Zs are the demographic that primarily writes online reviews, while only 45% of Baby Boomers and Gen Xs leave feedback after a stay. On the other hand, 84% of younger travelers frequently read reviews before booking, compared to 67% of older travelers. This information is vital because it provides a little background on the types of segments that engage in online guest reviews and to what degree. When r ..read more

Join Suite Spot Host and Marketing Director Ryan Embree as he sits down with TMG Chief Technology Officer, Jason Lee, to discuss the new integration of Instagram Reels into the OneView platform.  This episode details how hoteliers can use the OneView platform to easily create Instagram Reels and upload them directly to their social media sites with just one click for their followers to interact, engage with, and reach new travelers. Suite Spot Podcast · 109 – TMG Announces Instagram Reels & Video Content Creation For Hotels Episode Transcript Our podcast is produced as an audio res ..read more

Love is in the air, and so are travelers. For Valentine’s Day, guests will plan the perfect romantic getaway at your hotels. You will most likely receive an influx of online guest reviews written on travelers’ experiences at your properties. Some of these reviews will be full of praise, while others will be not so pleasant. Regardless, it is essential to remember that there are valuable takeaways and insights from positive or negative guest feedback. Learning to love online reviews and responding to them may be difficult, but it is rewarding.   The Tough-Love Lessons of Negative Reviews ..read more

Tune in to this insightful episode and join host Ryan Embree as he and Linda give you the 411 on everything OCI Hospitality. This podcast episode includes amazing information and expertise for hoteliers looking to connect with their travelers, increase bookings, and increase revenue.  Suite Spot Podcast · 108 – Hospitality Trailblazers: Linda Saron Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio. Ryan Embre ..read more

Winter 2022 was a busy holiday season for hoteliers and travelers all around the world. Travel Media Group wanted to see what guests were feeling and saying about their hotel visits during this time so we collected over 2 million guest sentiment tags to do just that. Check out the full report below.   View Report: Winter Guest Sentiment Report: 2nd Edition   The post Winter Guest Sentiment Report: 2nd Edition appeared first on Travel Media Group ..read more

 Social Media in 2023: It is no surprise that there are more social media platforms than you can shake a stick at in the current digital age. Platforms like Linkedin, Facebook, Twitter, Instagram, Tiktok, BeReal, etc., the list goes on and on. With an abundance of social media channels at our disposal, it is easier than ever to reach travelers and potential guests.  Each of your hotel’s social media posts creates a ripple effect. Think of your social post as a droplet of water that falls into a body of water and the ripple effect as taking an undecided guest through the traveler’s journ ..read more

Attracting new guests to your hotel can be challenging. There is fierce competition in the hotel industry as hoteliers vie for travelers’ attention and bookings. Effective marketing of your hotels through digital channels will be the deciding factor that puts you at #1. To succeed at marketing your hotel, you must know what NOT to do to avoid jeopardizing your efforts.   Being Bland and Boring: When marketing your hotels online, the first mistake many hoteliers make is failing to captivate travelers’ eyes. If a guest researches your hotel online and finds outdated information, the likelih ..read more