Spreading The Love: Responding to Your Hotel’s Guest Feedback
Travel Media Group
by Brandon Bell
1w ago
In the hotel industry, responding to reviews can seem like an odd practice if you are unfamiliar with the effects that it can have on a hotel portfolio. Review response is the foundation for a solid online hotel reputation and a comprehensive digital presence. By actively managing this crucial digital channel, hoteliers can strategically foster relationships with their hotel guests and future travelers that ultimately drive revenue. Hotel bookings are heavily influenced by what individuals see about your hotel and what other guests have to share about their experiences. This blog will cover th ..read more
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Setting Guest Expectations Using Social Media [Webinar]
Travel Media Group
by Brandon Bell
2w ago
Travel Media Group is kicking off the new year with part I of our 2024 social success series. This virtual event is all about using your hotel’s social media channels to effectively set guest expectations during the discovery and post-booking piece of the traveler’s journey. With proper guest expectations set before a guest’s arrival, you give your hotel the best opportunity to exceed expectations and impact your brand’s reputation online. In this blog, we will cover: Why traveler expectations continue to rise and how social media can help set the stage for the guest experience at your prope ..read more
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127 – Top 5 Guest Sentiment Trends of 2023
Travel Media Group
by Brandon Bell, Travel Media Group and Ryan Embree
3w ago
In this episode, Suite Spot host Ryan Embree sits down with TMG Director of Product – Respond & Resolve, Jackie Avery, to discuss the top 5 guest sentiment trends of 2023. It has become an annual tradition to take a look back each year and analyze which guest sentiment tags were mentioned the most and what aspects of the hotel guest experience resonated with travelers. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference t ..read more
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A Hoteliers Guide To TikTok & Instagram Reels
Travel Media Group
by Brandon Bell
1M ago
Creating captivating social media content through the use of engaging videos is the standard now for hotels. Travelers are using dynamic media to influence their booking decisions and get a first-hand look at what the guest experience is like at hotel properties.  Social videos are versatile and give guests valuable information before they check-in, whether it be room tours, scenic views, amenity highlights, or other aspects of your hotel. How are you leveraging videos to attract more guests to your properties and drive revenue across your hotel portfolio?  Check out our complete gui ..read more
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Top 5 Review Response & Social Media Trends To Look For In 2024 [Webinar]
Travel Media Group
by Brandon Bell
2M ago
The year would not be complete without one more incredible virtual event to end off on. This webinar will cover the following topics, including:  Business Travel AI & Technology in Hospitality  Reputation Trends in the Industry Social Media Platforms to Prioritize in 2024 These are intentionally selected to position your hotel properties to capture more bookings and increase hotel revenue in the new year. By expanding your hotel portfolio’s digital presence and leveraging the insights presented throughout the event, you can outperform the competition in your respective markets ..read more
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124 – Suite Spot: Spotlight – Marriott: Cancun, an All-Inclusive Resort
Travel Media Group
by Brandon Bell, Travel Media Group and Ryan Embree
2M ago
The Suite Spot: Spotlight series is back with another one-of-a-kind episode that welcomes special guest, Christopher Calabrese, General Manager & VP of the Marriott Cancun Collection! Podcast host and TMG Marketing Director, Ryan Embree sits down with Christopher to showcase the newly renovated Marriott: Cancun, an All-Inclusive Resort, and what exciting new amenities, views, dining options, and activities hotel guests can look forward to from the astounding 450-room property. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognit ..read more
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Responding to Hotel Reviews – Everything You Need to Know (2024)
Travel Media Group
by Brandon Bell
2M ago
Why Is It Important to Respond to Guest Reviews? As a hotelier, do you find yourself wondering why you should even bother responding to guest feedback? After all, you’re busy attending to the guests that are currently on your property and don’t have time to give attention to guests that have already left. However, what about future guests? Certainly, you want to prevent any obstacles from getting in the way of travelers booking a stay at your hotel. By not responding to reviews, you could be turning away future business.  Responding to reviews allows for a few things to happen. First of a ..read more
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TMG 2023 Fall Guest Sentiment Report
Travel Media Group
by Brandon Bell
2M ago
The busy fall season saw interesting travel trends and enormous amounts of guest feedback this year. Travelers were putting on display how they felt about their hotel visits this autumn by sharing their experiences across numerous review sites for hoteliers.  We went ahead and analyzed over 10 million pieces of guest sentiment from 23 of the largest hotel review sites out there and summarized the findings in our latest industry guest sentiment report. Hotels and hotel management companies can gain valuable insights from the data, and it will aid them in making more informed and effective ..read more
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123 – State of the Industry with William “Chip” Rogers
Travel Media Group
by Brandon Bell, Travel Media Group and Ryan Embree
3M ago
It’s time to catch up on the state of the hotel industry with special guest Chip Rogers, President and CEO of the AHLA!  Ryan and Chip have important conversations around some of the most pressing and relevant current events happening in hospitality and give hoteliers key insights into how staying in touch with these developments directly affects your businesses and travelers.  Tune in now to discover how staffing, work flexibility, new trends, and hotel technology keep evolving and how you can stay one step ahead of the curve. Episode Transcript Our podcast is produced as an audi ..read more
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122 – TMG Hospitality Trailblazers: Oliver Winter
Travel Media Group
by Brandon Bell, Travel Media Group and Ryan Embree
3M ago
Join Suite Spot host, Ryan Embree as he welcomes TMG Hospitality Traiblazer, Oliver Winter, to the podcast. Oliver is the founder and CEO of a&o Hostels which is the largest independent hostel chain in Europe!  These two discuss the hostel experience, a&o’s commitment to green initiatives and sustainability, and the resurgence of the solo traveler. Tune in now to see how Oliver and a&o are making a big difference in hospitality across the globe.   Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software ..read more
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