Today’s an exciting day for Contentsquare. Following a $500M Series E funding announcement, we went on to put that investment into good use by unveiling new products and making two key acquisitions: Upstride, to bolster AI innovation, and today, Hotjar.   Our connection with Hotjar runs deep. Not only is it the leader in digital experience analytics for SMBs and mid-market — complementing our enterprise-level solutions — but more importantly, we share in their mission to democratize data, giving ALL companies the benefit of digital insight. Together, Contentsquare and Hotjar will mak ..read more

The International Paralympic Committee (IPC) just launched its #WeThe15 movement; the largest campaign ever of its kind focused on visibility and inclusion for those with disabilities.  #WeThe15 will initiate change over the next decade by bringing together the biggest coalition ever of international organizations from sport, human rights, policy, communications, business, arts, and entertainment. Today, more than 1.2 billion people have an impairment or disability–around 15% of the global population. The pandemic forced many of us to finally understand the importance of digital acce ..read more

Vendors selected for the Hot Vendor report are noteworthy, visionary, and innovative New York, August XX, 2021 – Contentsquare, the leader in digital experience analytics, today announced it has been named a Hot Vendor by Aragon Research, Inc. for the Digital Experience Analytics report in 2021. As business transforms to embrace digital, technologies that use intelligence to improve and personalize the customer experience can provide a competitive advantage. According to the Aragon Research report, “What makes Contentsquare hot is its proprietary AI for digital experience analytics,” said Jim ..read more

As you might have read, it’s been a busy Summer for Contentsquare and Hotjar. After years of following our own paths to transforming the world’s digital experience, we are joining forces to pursue this vision together. It’s a huge step for both our companies, and one we think will radically transform our ability to help businesses worldwide deliver better experiences for their customers.  Bringing new companies into the Contentsquare fold is always exciting, but it’s not everyday you get to join forces with a company like Hotjar.  The story of Hotjar is the stuff of tech legend. I, l ..read more

The two leaders join forces to serve the global market end-to-end — from entrepreneurs & SMBs/growth companies to Enterprises  Wednesday, September 1, 2021 — Contentsquare, the global leader in digital experience analytics, today announces it is joining forces with Hotjar, the leading product experience insights platform in the SMB market. Together the companies now serve the global market end-to-end, enabling businesses of every size to deliver outstanding digital experiences to their customers.  The acquisition builds on deep synergies between both businesses to expand the comp ..read more

Although we’ve already discussed some best user experience practices in our previous article, there is still more wealth to be shared! In this article, we will be covering six more best practices for the review section of your product page.   1. Show only a few reviews at a time You should provide your users with helpful information at a glance but, at the same time, you don’t want to overwhelm them. Therefore, display a minimum of 6 reviews by default, but show no more than 15 reviews by default for desktop. For mobile, show no more than 10 reviews by default. Implement a CTA that allows ..read more

New York, August 26, 2021 — Contentsquare, the global leader in digital experience analytics, announced today that its CEO & Founder Jonathan Cherki was recognized by The Software Report (TSR) as one of the Top 50 SaaS CEOs of 2021. According to TSR, this year’s awardees were chosen for their “vision and strong leadership,” and “skill in cultivating a sound work environment that promotes fairness, diversity, and inclusion.”   “It’s an honor to be recognized alongside such inspiring tech leaders,” said Jonathan Cherki, CEO & Founder of Contentsquare. “This is really a recognition o ..read more

With online shopping becoming increasingly habitual and preferred among many consumers, it is crucial to optimize the elements that are driving this switch in the first place. One of these elements are reviews.  Reviews are quintessential to the user experience. More specifically, they build confidence in users in deciding on which products to buy and which businesses to support. Nearly nine out of ten users read reviews before purchasing a product (Trustpilot, 2020), and product pages with a reviews experience will bring in 3.5 times more conversions than those without (Bazaarvoice, 2018 ..read more

The checkout experience has moved from an afterthought to a key differentiator for eCommerce. The pandemic has changed how merchants prioritize their digital experience and accelerated the need to give customers choices when it comes to the payment process. Our recent panel on How to Create a Frictionless Payment Process discussed how brands can upgrade their digital experience to include an exceptional customer payment process. Two industry experts, Tyler Heun, Director of Global Accounts, PayPal, and Jim Choi, Executive Director, Merchant Services, J.P. Morgan, gave us a wealth of tips and a ..read more

The experienced digital practitioners among us will know that preparing your website is only half the battle when peak season comes around. The other half? Keeping your team motivated, focused, and happy during your busiest time of year. Your brand is made up of the people within it, which means a truly successful peak season depends on the individuals who are calling the shots, optimizing the web pages, and manically preparing Black Friday orders in the thousands. This means organizing a fun activity to help your team blow off steam after a hectic week isn’t just nice for team bonding, it can ..read more