3CX is the Best Free Call Center Software (+ A Runner Up)
Crazy Egg
by Today's Eggspert
12h ago
There’s no shortage of companies claiming to provide the best free contact software out there. But most providers fall short, giving you... The post 3CX is the Best Free Call Center Software (+ A Runner Up) appeared first on The Daily Egg ..read more
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The #1 Call Center CRM (+ a Free Option Just As Good)
Crazy Egg
by Today's Eggspert
12h ago
Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of... The post The #1 Call Center CRM (+ a Free Option Just As Good) appeared first on The Daily Egg ..read more
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Pick Rev for Call Transcription (Unless It’s A Video Call)
Crazy Egg
by Today's Eggspert
12h ago
Finding the time and effort to transcribe important customer service, sales, and other essential calls can be a major hassle for many... The post Pick Rev for Call Transcription (Unless It’s A Video Call) appeared first on The Daily Egg ..read more
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Dial-in Conference Calls are Useless. Except in 2 Cases
Crazy Egg
by Today's Eggspert
12h ago
Today, video conferencing is the most popular way to conduct meetings for remote teams and other groups of people in different locations.... The post Dial-in Conference Calls are Useless. Except in 2 Cases appeared first on The Daily Egg ..read more
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Want to Boost Call Center Sales? Start With These 2 Actions
Crazy Egg
by Today's Eggspert
12h ago
Taking advantage of upselling and cross-selling opportunities is one of the quickest and simplest ways to increase sales at a call center. ... The post Want to Boost Call Center Sales? Start With These 2 Actions appeared first on The Daily Egg ..read more
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Stop Hitting Snooze for Good With This Wakeup Call Service
Crazy Egg
by Today's Eggspert
12h ago
Is waking up just too hard to do? If so, a third-party wake-up call service may be the answer for you.  Instead... The post Stop Hitting Snooze for Good With This Wakeup Call Service appeared first on The Daily Egg ..read more
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Want Your Agents to Stay? Use Call Center Workforce Management
Crazy Egg
by Today's Eggspert
1w ago
High turnover rates in call centers are a well-documented problem. Agents face a ton of pressure from tough work environments, which can... The post Want Your Agents to Stay? Use Call Center Workforce Management appeared first on The Daily Egg ..read more
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Out Of All The Tips On Call Center Management, 5 Are Legit
Crazy Egg
by Today's Eggspert
1w ago
Managing any type of call center involves much more than overseeing day-to-day operations and managing your workforce. It’s about creating an environment... The post Out Of All The Tips On Call Center Management, 5 Are Legit appeared first on The Daily Egg ..read more
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Missing Customer Calls? Time for Call Center Outsourcing
Crazy Egg
by Today's Eggspert
1w ago
Missing customer calls is one of the most frustrating experiences for businesses and customers alike, yet many businesses still struggle with it.... The post Missing Customer Calls? Time for Call Center Outsourcing appeared first on The Daily Egg ..read more
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An Offshore Call Center is Worth It, But Not For Savings
Crazy Egg
by Today's Eggspert
2w ago
An offshore call center is a company dedicated to making and receiving calls on behalf of another business that’s located in a... The post An Offshore Call Center is Worth It, But Not For Savings appeared first on The Daily Egg ..read more
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