It’s one thing to talk about turning around a company, a team, or a person, but how do you actually do it? Oscar Munoz is the former CEO and Chairman of United Airlines and is responsible for one of the greatest turnarounds in airline history! In this episode he gets into the details and strategies he used to achieve success during his tenure. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com ..read more

When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround  happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting ri ..read more

Believe it or not you can have TOO MUCH EMPATHY. I know, it sounds strange to think about but after listening to today’s podcast you’ll see why. Even though your empathy is well-intentioned, doing it excessively can blur personal and professional boundaries. This can only make tough decisions harder and lead to personal burnout. It begins by differentiating between empathy and sympathy and then dives into the dangers of over-empathizing. I’ll also tackle the solution: practicing empathetic concern without absorbing others’ emotions and distributing empathy across your team to create a healthie ..read more

You’ve heard of IBM, but did you know that it was once on the verge of bankruptcy? One man, a cookie salesman, was able to turn the company around and keep it from collapsing. In today’s leadership spark, we’ll explore the remarkable turnaround of IBM in the 1990s under the leadership of Lou Gerstner, Former CEO of IBM. Lou, an outsider with a background in consumer goods and financial services, took the helm and transformed the company. He restructured IBM, shifting its focus from hardware to services and software, and revitalized its corporate culture, steering it from near bankruptcy to bec ..read more

You’ve heard of IBM, but did you know that it was once on the verge of bankruptcy? One man, a cookie salesman, was able to turn the company around and keep it from collapsing. In today’s leadership spark, we’ll explore the remarkable turnaround of IBM in the 1990s under the leadership of Lou Gerstner, Former CEO of IBM. Lou, an outsider with a background in consumer goods and financial services, took the helm and transformed the company. He restructured IBM, shifting its focus from hardware to services and software, and revitalized its corporate culture, steering it from near bankruptcy to bec ..read more

Do you feel like people don’t want to work anymore? In today’s episode Jason and I have a friendly spar on what’s going on with today’s workforce and if the our work ethic is in collective decline. We also explore how social media trends are shaping the workforce, the importance of focusing on career growth, and four phases of change that we all go through: panic, adaptation, accepting a new normal, and a reluctance to go back to the status quo. Jason is the Editor in Chief of Entrepreneur Magazine and author of “Build for Tomorrow: An Action Plan for Embracing Change, Adapting Fast, and Futur ..read more

Have you ever wondered why good employees leave, even when they’re well-paid? It’s a puzzle many leaders face. In today’s leadership spark, we’ll dive into the three key factors that drive employees away, beyond salary: lack of growth opportunities, poor relationships with their leaders, and inadequate work-life integration. It’s important to address these issues within our organizations, and leaders should provide clear paths for growth, foster positive relationships with their teams, and establish guidelines for work-life balance. At the same time, it’s also the employees’ responsibility to ..read more

What’s the secret behind the communication strategies of successful leaders? Unlocking your ability to recognize different conversation styles, will leave you best equipped to face challenges ahead. Today I am joined by Charles Duhigg, a Pulitzer Prize-winning reporter and bestselling author of “The Power of Habit” and “Smarter Faster Better,” who dives into the intricate world of effective communication through his latest work, “Super Communicators: How to Unlock the Secret Language of Connection.” In this episode, Charles will reveal how leaders can become super communicators through underst ..read more

Are you struggling to build trust within your team? Trust is crucial for effective teamwork. In today’s leadership spark, I explore four key strategies to enhance trust, drawing insights from expert CEOs, researchers, and psychologists. I’ll explore the power of vulnerability in trust, sharing your own challenges, acknowledging emotions, and the importance of demonstrating competence.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com ..read more

Why did Blockbuster really go bankrupt and what did Google have to do with it? Today I'm joined by James Keyes who is the visionary CEO behind three mega successful companies: 7-Eleven, Blockbuster, and Wild Oats. He's also the author of "Education Is Freedom: The Future Is In Your Hands." Today we're exploring how Jim increased the shareholder value at 7-Eleven by 10x, the challenges of navigating Blockbuster through the 2008 financial crisis and the rise of streaming platforms, and why Jim's philosophy of "Change Equals Opportunity" has yielded so much success. Discover the critical role of ..read more