Outdated contact centers are posing problems for today's health systems. As longer hold times collide with demands for a better experience from patients and caregivers, systems are turning to virtual triage. About 30 percent of patient calls to access centers require some triage, but the non-clinical agents who handle these calls aren't always equipped to determine what level of care a patient needs. Even more challenging, most patients want a self-service, digital experience without calling the contact center at all. Join this webinar to learn how two health systems are using evidence-based ..read more

Join your HCIC colleagues for an exclusive look at measurable consumer engagement, patient access and labor productivity gains using chat in a complex health system.  Bryan Yarbrough, Ardent Health’s Corporate Director of Integrated Services, Marketing, will share the goals and results in their chat pilot the business reasons for expanding chat across the entire Ardent Health enterprise. Ardent Health knew consumers wanted to converse digitally for triage to the right care, appointment scheduling, and other inquiries traditionally handled by phone.  The team decided to validate liv ..read more

In a recent blog we covered mental health conditions which can occur during pregnancy, but there are also some mental health conditions which can occur after the woman has given birth. The postpartum period is up to a year after giving birth,  If a woman has experienced mental ill health in the past, then she is more likely to become mentally unwell during pregnancy or in this postpartum period than at other times in her life ..read more

Pregnancy is portrayed as a time of happiness and emotional well-being, and for many that is their experience, but evidence shows mental illness can affect women in pregnancy.  Pregnancy impacts women from many angles with regards to their physical and mental health and also the baby’s health. There is much debate over whether you are more or less likely to have ill mental health during pregnancy. Statistically, if a woman has had mental ill health in the past or at the time she falls pregnant, then she is more likely to have mental ill health during pregnancy or in the year after giving ..read more

As we near the 14-month anniversary since the first outbreak of COVID-19 was identified in December 2019, it is time to draw attention to the people who had COVID-19 and have been left with prolonged and sometimes new symptoms which they have been struggling with after the disease ..read more

The number of symptom checkers designed for patient use has mushroomed over the last few years ..read more

As we near the 14-month anniversary since the first outbreak of COVID-19 was identified in December 2019, it is time to draw attention to the people who had COVID-19 and have been left with prolonged and sometimes new symptoms which they have been struggling with after the disease ..read more

Coronavirus disease 2019 (COVID-19) is an infection caused by Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) [1]. An outbreak of a pneumonia of unknown cause was identified in Wuhun City, Hubei Province, China at the end of December 2019 [2]. China shared the genetic sequence of COVID-19 in January 2020 and the World Health Organization (WHO) also reported a limited number of cases of human-to-human transmission [3]. Over the next 7 weeks, cases of COVID-19 were found in other countries showing widespread human to human transmission and many deaths resulted from respiratory fail ..read more

What turned out to be my last business trip just before the COVID-19 pandemic took off, was actually one of the most profound in my 30+ years of business travel. We had just partnered with Global Response Management (GRM),  a Non-governmental organization to provide access to the Isabel differential tool for their clinicians ..read more

It’s Christmas Eve and the festivities are definitely underway! Wherever you are in the world, and whatever you choose to celebrate, we hope you all have a restful, warm and healthy end to 2019 ..read more