Nowadays, the internet is crucial to converting prospects into paying customers. Potential clients might hear about you from social media or a “near me” Google Search, and the decision on whether or not to get in contact and make a purchase is based solely on what they read about you on the Internet. To win at this game, your business has to be seen by customers searching online. And to do that, your business information has to be consistent and trustworthy enough to convince search engines that you’re the right business to recommend to customers in their search results. Building a strong onli ..read more

Ever shop at your favorite store, leave your contact info for a discount, and then soon after, you're getting texts about their latest deals? And before you know it, you're back at the store, scoring another great purchase thanks to those texts. That’s the power of SMS and MMS texting, where businesses can meet their customers right where they are — on their mobile phones! According to a report by Martech, 75% of consumers made a purchase after seeing a promotion through SMS. This presents a huge marketing opportunity, especially for small businesses. Let’s break down the differences between S ..read more

What if you never had to answer the phones again? Trick question. Of course, you’ll have to answer your phone at some point. But when you use an IVR—interactive voice response system—you’ll only have to pick up the phone when someone’s already up for a chat. IVR software can gather call information, screen out unwanted callers, and maintain a professional image for your business around the clock. With an IVR solution, your business can collect data while you're asleep. Your IVR handles incoming calls from potential clients, so you'll only have to answer the phone when you want to. If that so ..read more

So, you’ve ditched your 9-5 job to chase your dreams of starting a business. You’ve blazed through sleepless nights and endless calls. Balancing work and life can be tough, right? That’s why entrepreneurs today have a dedicated business phone line. According to Small Business Trends, 65% of small business owners reported that having a separate business number significantly improved their work-life balance and business success. So, why not consider multiple business numbers? Many entrepreneurs are unaware of the game-changing benefits of having more than one business line. These additional numb ..read more

It’s easy to forget, but every great communicator seems to know it intuitively: there are two steps to every act of communication. ·       Sending—a speech, an email, a TED Talk, a Tweet. ·       Receiving—everything else that happens. Scanning over a list of history’s great communicators, we notice that it’s not just the sending that matters. It’s the knowledge of how a message might be received by one’s audience. From Elizabeth I speaking to an army full of 16th century men with 16th century expectations to Steve Jobs changing the c ..read more

With the launch of Google Voice there has been a lot of talk about what is visual voicemail, voicemail transcription, voice-to-text, voicemail-to-email, etc. There are so many different terms, and it can be confusing! Today, we’ll look at visual voicemail and voicemail transcription to understand their advantages and differences. What is Voicemail Transcription? Voicemail transcription converts your voicemails to text so you can quickly scan and read your messages on your phone or computer. Gone are the days of tediously listening to voicemails on repeat to catch all the essential de ..read more

Letters and emails are very different not only in their medium, but in the way a message is delivered. Letters usually feel more personalized while emails tend to be more direct. Here is a short and concise guide to writing a compelling business introduction email. Craft a Compelling Subject Line Make it engaging and relevant to grab the recipient's attention. A good subject line can significantly increase open rates. Personalize Your Greeting Use the recipient's name and tailor your greeting to match the formality of your industry. Introduce Yourself Clearly Briefly state who you are and y ..read more

Business phone numbers are the handshakes of the business world — allowing entrepreneurs to connect with customers on a personal level. But navigating the dos and don’ts of a business phone number can be tricky. How can entrepreneurs leverage their phone numbers for success? Well, start by separating business from pleasure with a dedicated business line. Mixing personal and work calls is a major DON’T. Imagine both friends and customers ringing the same number; it’s going to be messy. Keeping both worlds separate allows customers to reach you effortlessly, while securing your work-life balance ..read more

Business phone numbers are the handshakes of the business world — allowing entrepreneurs to connect with customers on a personal level. But navigating the dos and don’ts of a business phone number can be tricky. How can entrepreneurs leverage their phone numbers for success? Well, start by separating business from pleasure with a dedicated business line. Mixing personal and work calls is a major DON’T. Imagine both friends and customers ringing the same number; it’s going to be messy. Keeping both worlds separate allows customers to reach you effortlessly, while securing your work-life balance ..read more

In the past, if you wanted to switch phone providers, you were also forced to change your phone number. To a business, phone numbers are a lifeline to their customers. Changing a business phone number often meant having to print new marketing materials and reach out to all their customers to inform them of the change. Still, some customers might miss the memo and continue to call the inactive number, leading to lost sales. The hassle of switching over is weighed against the stagnancy of staying with vendors providing poor service, which still results in missed opportunities. It was a lose ..read more