Genesys Blog - Customer Experience & Omnichannel Customer Service
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Genesys powers more than 25 billion of the world's best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
Customer and employee experiences are in full bloom globally following the arrival of new Genesys Cloud™ features in April ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
The world is moving to digital. The question is: What are you doing about it? Over the past year, the COVID-19 pandemic has ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
Two days. That’s all it took TechStyle to set up an Amazon Lex bot, one of many innovations the company has made to offer a ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
May is Asian American Pacific Islander (AAPI) Heritage Month, a time to celebrate our contributions and reflect on our collective ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
While artificial intelligence (AI), bots and new digital messaging channels have emerged and dominated the “what’s next ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
Instead of a “one-size-fits-all” approach, multicloud gives customers what they really want — control and flexibility ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
Ask any coach what it takes to win a championship and he or she will tell you, it’s a winning strategy and a winning ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
Even though I’m Asian American, I haven’t always prioritized Asian American Pacific Islander (AAPI) Heritage Month ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
Today we’re announcing the Genesys Ascend Partner Program — a new program for global systems integrators, channel partners ..read more
Genesys Blog - Customer Experience & Omnichannel Customer Service
3y ago
The emphasis on experience is more critical today than ever before. Employees shape the everyday experiences customers have with ..read more