Client Satisfaction. It’s a goal we strive for in selling. Without it, of course, the chances of account expansion are highly unlikely. It can be an elusive target, though, given the typical focus in working to insure your products and services delivered to a client are the very best that they can be. Delivery excellence is critical but it’s simply one element of client satisfaction, albeit the one that receives the most attention. And certainly you can make a case that it’s very important to all clients. But it’s not the only element that determines client satisfaction. Not by a long shot. To ..read more

Chatting with John Golden from Sales POP! Online Sales Magazine and Pipeline CRM, alongside John Nieuwenburg, a seasoned business coach since 2004, I ventured into the world of small businesses. Our dialogue uncovered the real struggles and bright spots for small enterprises today. Time, team, and cash: the big three challenges small businesses can’t seem to shake. As a small business owner, it might feel like there’s never enough time. Finding and keeping a stellar team is a constant battle, and balancing the books is a juggling act. Despite making a profit, the cash in the bank might not ref ..read more

Hey, everyone! I’m here to share some insights from a fascinating chat I had with Jones Loflin, an expert in the art of juggling life’s endless tasks. Our conversation, full of light-hearted moments and profound advice, ventured into the realm of time management and productivity in today’s whirlwind of distractions. Battling Distractions Head-On Jones and I dove into tackling distractions, the beasts of our modern, connected lives. We pinpointed three villains: our inner chaos, the lure of technology and our surroundings, and the ever-mounting expectations from others. Jones shed light on a pe ..read more

The workplace is forever changing, and the staff at some companies is comprised of multiple generations. Tradition holds much wisdom. However, it’s critical to pay attention to the rise in new technology, as it will affect your bottom line. New tech, including AI, is undoubtedly more challenging for seniors to adapt to, while younger generations will likely have the knowledge to assist with the updates. The workplace has dramatically changed on many levels, including: Multi-generational Greater diversity Remote work vs. corporate Management needs to embrace the fact that differences exi ..read more

Hey there! I’m John Golden, and in today’s post, I’m excited to share some gems from my chat with Nicolas Rion, a relationship guru from London. Nick’s wisdom on creating thriving connections is too good to keep to myself, so let’s dive in and discover the art of building successful relationships. Imagine growing up amidst the serene beauty of Burgundy, France. That’s where Nick’s adventure begins. In a household rooted in farming, he witnessed firsthand the complexities of relationships, sparking his curiosity about fostering better connections. This quest for knowledge led him to dedicate fi ..read more

In today’s digital age, it’s more important than ever for businesses to keep up with the fast-paced changes. This means catching up with new technologies and fundamentally changing how we think and work. Recently, I had an enlightening chat with Govind Balu, a pioneer in the digital transformation field, and I’m excited to share some of the gems from our conversation. What Exactly Is Digital Transformation? Govind Balu, the mastermind behind Shakes or Sigma and the interim Chief Digital Officer at Roadside Project, shared his insights into what digital transformation really means. It’s not jus ..read more

Spring is here, and it’s the perfect time to do some intense cleaning up for your business. When you pick things up and get organized, you’ll be on your way to increasing your sales and productivity. From updating your types of business insurance policies to physically cleaning your property, spring cleaning can encompass every aspect of your company and how it’s run. #1 – Update Your Insurance Policies Spring is a great time to reevaluate your insurance policy. If you haven’t updated anything in a few years, you may be surprised by how your needs have changed. You may need cyber insurance whe ..read more

Employee satisfaction is not just a moral obligation of companies but a fundamental component driving business success. It’s a dual pathway where contented employees lead to enhanced productivity, better customer service, and, consequently, elevated business performance. This connection underlines the importance of maintaining a positive working environment that not merely attracts talents but retains them, fostering a cycle of growth and improvement. Understanding this interplay is essential for organizations thriving in today’s competitive market. The Impact of Employee Satisfaction on Busin ..read more

Purpose – the burning question, the insistent whisper: Why am I here? It’s the guiding star that gives your life direction, the fuel that propels you through thick and thin. If you feel lost, adrift, or maybe even a little frustrated, it might be time to uncover that deeper ‘Why.’ What is Purpose, Anyway? Think of purpose as your compass. It’s distinct from goals (which are destinations) and passions (which are the things that light you up). The purpose is the overarching reason you get out of bed in the morning, the contribution you’re uniquely meant to make. Sometimes, the biggest obstacle i ..read more

Having a healthy credit score is more important than ever nowadays. It’s a vital factor that increases your chance of owning homes, buying cars, and even landing jobs. But you’re not alone if you’re confused by the figures that constitute a credit score. Many individuals, especially young adults, still are unaware of how to build and protect their credit standing. That’s why we’ve listed five essential tips below to build and shield your credit score as if it were your most valuable asset. These tips will guide you toward a future of financial freedom. Get A Personal Loan Many people will rais ..read more