Salesforce Reveals AI Agents for Customer Service
TechRepublic » Cloud
by Megan Crouse
3d ago
CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services ..read more
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Google Cloud Strengthens Backup Service With Untouchable Vaults
TechRepublic » Cloud
by Megan Crouse
4d ago
The backup and data recovery service adds an extra layer of protection in case a business encounters an attack or another major problem with Google Cloud storage ..read more
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Accenture: Australian Firms Lag in Global Digital Transformation Race
TechRepublic » Cloud
by Ben Abbott
6d ago
New data reveals 40% of Australian companies are lagging in digital transformation. Explore the reasons behind this gap and its potential impacts ..read more
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Databricks Leverages AI to Advance Cancer Research, Infrastructure in Australia
TechRepublic » Cloud
by Ben Abbott
1w ago
Data fragmentation across legacy data warehouses and systems is a core business problem driving Australian enterprises to utilise Databricks ..read more
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Apptio: How Australians Are Navigating Economic Pressure Through Strategic IT Investments
TechRepublic » Cloud
by Matthew Sainsbury
1w ago
Many Australian companies are investing in new technology, but others are having a hard time justifying such investments given the current economic climate ..read more
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Is a Virtual Contact Center Viable for Busy Companies?
TechRepublic » Cloud
by Corry Cummings
2w ago
Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting agents work remotely ..read more
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CPaaS Explained: How to Help Your Product Wow Customers
TechRepublic » Cloud
by Corry Cummings
2w ago
Explore how CPaaS empowers your product to impress customers. Learn how to leverage this solution for unparalleled customer satisfaction ..read more
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A Sovereign Cloud Boom Is Happening In APAC
TechRepublic » Cloud
by Ben Abbott
3w ago
The future could see sovereign cloud services becoming an essential part of integrated public- and private-sector cloud strategies ..read more
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Does Cloud IVR Integrate as Quickly as It Deploys?
TechRepublic » Cloud
by Corry Cummings
1M ago
Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software types ..read more
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9 Reasons a Hosted IVR Beats Managing Your Own System
TechRepublic » Cloud
by Corry Cummings
1M ago
If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business ..read more
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