Difference Between Customer Experience Perception and Reality
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Shep Hyken
10h ago
GUEST POST from Shep Hyken This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the ..read more
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Innovation Friction Risks and Pitfalls
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Howard Tiersky
1d ago
GUEST POST from Howard Tiersky There’s a lot to be learned about innovation by looking at good ideas that just didn’t make it. We’d all like to believe that if we have an idea that genuinely improves upon something, and if we execute that idea correctly, the idea will be successful. But there is another ..read more
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Five Lessons from the Apple Car’s Demise
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Robyn Bolton
2d ago
GUEST POST from Robyn Bolton In 2014, rumors started to circulate that Apple was developing a self-driving autonomous car to compete with Tesla.  At the end of February 2024, rumors circulated that Apple was shutting down “Project Titan,” its car program. According to multiple media outlets, the only logical conclusion from the project’s death is ..read more
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Top 10 Human-Centered Change & Innovation Articles of April 2024
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by admin
3d ago
Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut? But enough delay, here are April’s ten most popular innovation posts: Ignite Innovation with These 3 Key Ingredients — by ..read more
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Change the World With a Keystone Change
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Greg Satell
3d ago
GUEST POST from Greg Satell On December 31st, 1929, the Indian National Congress, the foremost nationalist group on the subcontinent, issued a Declaration of Purna Swaraj, or complete independence from British rule. It also announced a campaign of civil disobedience, but no one had any idea what form it should take. That task fell to ..read more
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London Calling
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Braden Kelley
4d ago
by Braden Kelley I will be in London attending a reunion soon and have some availability May 15-17, 2024 if anyone would like to book a keynote, workshop, or advisory session while I’m there. Are you looking to build a continuous innovation infrastructure in your organization? Would you like to learn more about the Change ..read more
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Six Causes of Employee Burnout
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by David Burkus
4d ago
GUEST POST from David Burkus There’s this simple misconception when it comes to burnout. We tend to think that burnout comes from just working too hard—putting in too many hours per week, exerting too much energy, and tipping your work-life scale out of balance. As a result, leaders and companies have sought to combat burnout ..read more
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Is It Bad Behavior or Unskilled Behavior?
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Mike Shipulski
6d ago
GUEST POST from Mike Shipulski What if you could see everyone as doing their best? When they are ineffective, what if you think they are using all the skills to the best of their abilities? What changes when you see people as having a surplus of good intentions and a shortfall of skills? If someone ..read more
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Are Your Customer Surveys Costing You Business?
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by Shep Hyken
1w ago
GUEST POST from Shep Hyken Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the experience better. In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. The general consensus ..read more
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Learning About Innovation – From a Skateboard?
Organizational Agility for Innovation & Change | Innovation keynote speaker, trainer, and change man
by John Bessant
1w ago
How learning about innovation can come from unlikely directions… GUEST POST from John Bessant What have ollies, decks, trucks, popsicles, cruisers and kicktails got in common? If you’d asked me that back in December I would have quietly assumed you were from another planet. But now I’m happy to say I’m in a good position ..read more
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