Service for Generation Z – How to assist this tech-savvy generation
Adrian Swinscoe Blog
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8h ago
This is a guest post by Amanda Winstead, a freelance writer from the Portland area. Providing exceptional customer service has always rested at the heart of […] The post Service for Generation Z – How to assist this tech-savvy generation first appeared on Adrian Swinscoe ..read more
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Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell
Adrian Swinscoe Blog
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4d ago
Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player […] The post Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell first appeared on Adrian Swinscoe ..read more
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Turning the unamazing into the amazing
Adrian Swinscoe Blog
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1w ago
How businesses can meet the demands of digital-savvy customers and push the boundaries of CX This is a guest post by Laura Bassett, Vice President, Product […] The post Turning the unamazing into the amazing first appeared on Adrian Swinscoe ..read more
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What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd
Adrian Swinscoe Blog
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1w ago
Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […] The post What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd first appeared on Adrian Swinscoe ..read more
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Customer journey orchestration made easy – Interview with Mark Smith of CSG
Adrian Swinscoe Blog
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3w ago
Today’s interview is with Mark Smith, who is Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global […] The post Customer journey orchestration made easy – Interview with Mark Smith of CSG first appeared on Adrian Swinscoe ..read more
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Leadership lessons from the winner of the 2022 CX Leader of the Year – Interview with Maneesha Bhusal of JD .ID
Adrian Swinscoe Blog
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1M ago
Today’s interview is with the winner of the MyCustomer 2022 CX Leader of the Year competition: Maneesha Bhusal, Director Customer Experience & Marketplace Operations at Jingdong […] The post Leadership lessons from the winner of the 2022 CX Leader of the Year – Interview with Maneesha Bhusal of JD .ID first appeared on Adrian Swinscoe ..read more
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Is it time to talk about a more sustainable approach to serving our customers?
Adrian Swinscoe Blog
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1M ago
At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him to have a day of 14 […] The post Is it time to talk about a more sustainable approach to serving our customers? first appeared on Adrian Swinscoe ..read more
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Customer success and the role of community – Interview with Elaine Richards of 37signals
Adrian Swinscoe Blog
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1M ago
Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk […] The post Customer success and the role of community – Interview with Elaine Richards of 37signals first appeared on Adrian Swinscoe ..read more
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9 ways to help get your budget approved
Adrian Swinscoe Blog
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2M ago
This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […] The post 9 ways to help get your budget approved first appeared on Adrian Swinscoe ..read more
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Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk
Adrian Swinscoe Blog
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2M ago
Today’s interview is with Adrian McDermott, Chief Technology Officer at Zendesk. Adrian joins me today to talk about the new Zendesk CX Accelerator report, the main […] The post Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk first appeared on Adrian Swinscoe ..read more
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