Adrian Swinscoe
756 FOLLOWERS
Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.
Adrian Swinscoe
5d ago
This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes. Over the past eight years, customer acquisition costs have soared 222%. […]
The post Addressing e-commerce’s 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
5d ago
Today’s podcast is with Sara Richter, CMO at SAP Emarsys, a leading omnichannel customer engagement platform provider. Sara joins me today to talk about customer loyalty, […]
The post There are five types of loyalty but only two are growing – Interview with Sara Richter of SAP Emarsys first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
1w ago
One of the biggest trends that emerged from my recent 2025 predictions piece was that a brand’s success in the coming year will be defined by […]
The post Influencers and bridging the trust gap between brands and consumers first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
3w ago
Today’s podcast is with Suvi Lindfors, Strategic Business Development, Netigate. Suvi joins me today to talk about why she thinks the contact center is becoming one […]
The post Harnessing the contact center’s potential as a real-time data gold mine – Interview with Suvi Lindfors of Netigate first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
3w ago
This is a guest post from Gans Subramanian, Managing Partner, B-TRNSFRMD Artificial intelligence (AI) has helped the omnichannel customer experience and service industry achieve a revolutionary […]
The post The AI revolution in customer service: What to expect in 2025 first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
1M ago
Today’s podcast is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a much-admired gourmet food business group headquartered in Ann Arbor, […]
The post Life Lessons I Learned From Being A Line Cook – Interview with Ari Weinzweig first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
1M ago
This is a guest post from Ofer Tirosh, Chief Executive Officer, Tomedes. Why Language is the Key to a Great Customer Experience In a world where […]
The post How AI translation is transforming customer experience first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
1M ago
Today’s podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention […]
The post The natural home of the contact center is under the CMO – Interview with Alex Levin of Regal.io first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
1M ago
This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set […]
The post 15 Customer Experience Predictions for 2025 first appeared on Adrian Swinscoe ..read more
Adrian Swinscoe
1M ago
Today’s podcast is with Martin Teasdale, host of Get out of Wrap, a contact centre focused podcast, and Ed Creasey, Global VP of Solutions Engineering at […]
The post The majority of agents don’t find AI useful in their daily work – Interview with Martin Teasdale and Ed Creasey first appeared on Adrian Swinscoe ..read more