The Politics of Place and What It Means for Talent Strategy
MIT Sloan Management Review Magazine
by Kimberly Merriman. Kimberly Merriman is a professor of management at the Manning School of Business at the University of Massachusetts, Lowell.
2d ago
Carolyn Geason-Beissel/MIT SMR | Getty Images The influence of politics on where workers want to live now has key implications for a company’s talent strategy. A survey of 500 U.S. real estate agents shows 32% of agents had at least one client who relocated in 2023 due to political fit. My research examining the personal stories of 1,300 U.S. individuals who moved gives context to how local politics can drive workers to relocate — whether it’s people saying they are “tired of a whacky left-wing agenda,” prefer “to live in a more liberal, fact-based environment” or simply want to escape “incom ..read more
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AI and Statistics: Perfect Together
MIT Sloan Management Review Magazine
by Thomas C. Redman and Roger W. Hoerl. Thomas C. Redman is president of Data Quality Solutions and author of People and Data: Uniting to Transform Your Organization (KoganPage, 2023). Roger W. Hoerl is the Brate-Peschel Professor of Statistics at Union College in Schenectady, New York, and coauthor with Ronald D. Snee of Leading Holistic Improvement With Lean Six Sigma 2.0, 2nd ed. (Pearson FT Press, 2018).
2d ago
Carolyn Geason-Beissel/MIT SMR | Getty Images People are often unsure why artificial intelligence and machine learning algorithms work. More importantly, people can’t always anticipate when they won’t work. Ali Rahimi, an AI researcher at Google, received a standing ovation at a 2017 conference when he referred to much of what is done in AI as “alchemy,” meaning that developers don’t have solid grounds for predicting which algorithms will work and which won’t, or for choosing one AI architecture over another. To put it succinctly, AI lacks a basis for inference: a solid foundation on which to ..read more
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Fashioning the Perfect Fit With AI: Stitch Fix’s Jeff Cooper
MIT Sloan Management Review Magazine
by Sam Ransbotham and Shervin Khodabandeh. Sam Ransbotham (@ransbotham) is a professor in the information systems department at the Carroll School of Management at Boston College, as well as guest editor for MIT Sloan Management Review’s Artificial Intelligence and Business Strategy Big Ideas initiative. Shervin Khodabandeh is a senior partner and managing director at BCG and the coleader of BCG GAMMA (BCG’s AI practice) in North America. He can be contacted at shervin@bcg.com. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger.
2d ago
Jeff Cooper parlayed his interest in neuroscience and human behavior into a career in data science and today works as a senior data science director for online retail subscription service Stitch Fix. Jeff joins the Me, Myself, and AI podcast to share how the company pairs human employees with intelligent technologies to keep up with customer preferences while realizing operational efficiencies. He also talks about how the company sustains extremely high feedback rates from consumers and how humans are training models, as well as vice versa, leading to interesting feedback loops. Jeff Cooper, S ..read more
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Serve More Customers With Inclusive Product Design
MIT Sloan Management Review Magazine
by Vanessa M. Patrick and Jeffrey D. Shulman. Vanessa M. Patrick is the Bauer Professor of Marketing at the University of Houston’s Bauer College of Business. She has published more than 40 peer-reviewed articles and is the author of the book The Power of Saying No: The New Science of How to Say No That Puts You in Charge of Your Life (Sourcebooks, 2023). Jeffrey D. Shulman is a podcaster, filmmaker, and catalyst for change who helps organizations achieve the outcomes that matter to them. He is the Marion B. Ingersoll Professor of Marketing at the University of Washington Foster School of Business.
5d ago
Sjoerd van Leeuwen/theispot.com Imagine a product that millions of people find frustrating to use because of a design choice that could have easily been avoided. If it were your product, wouldn’t you want to know who was frustrated by it and why, how to fix the problem, and how your organization could avoid making similar mistakes in the future? Obviously, letting a customer down is bad for business. Yet some products do this every day, unintentionally. Consider, for instance, how marketers and designers use color to create a distinct visual identity for their products and brands. Decisions a ..read more
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Ask Sanyin: Are You Haunted by the Old Boss?
MIT Sloan Management Review Magazine
by Sanyin Siang. Sanyin Siang is a CEO coach and leads the Fuqua/Coach K Center on Leadership & Ethics (COLE) at Duke University.
1w ago
It can be difficult to replace a former company leader who was beloved and respected. What do you do when you’re constantly hearing “You have big shoes to fill”? It’s crucial to understand your specific superpowers and what you bring to the role that’s unique. It’s also important to understand that the challenges faced by your predecessor are likely quite different from the ones you’re confronting today. In this short video, MIT Sloan Management Review columnist Sanyin Siang offers three straightforward tips on what you can do to step out of a former leader’s shadow and make your new position ..read more
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The Invisible Barriers Holding Top Talent Back
MIT Sloan Management Review Magazine
by Alyssa Tedder-King and Elad N. Sherf. Alyssa Tedder-King is a doctoral candidate in organizational behavior at the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. Elad N. Sherf is an associate professor of organizational behavior and the Sarah Graham Kenan Scholar at the Kenan-Flagler Business School.
1w ago
Carolyn Geason-Beissel/MIT SMR A senior manager at a call center in a large bank must promote one of two customer associates to shift manager. Both Martin and Seth have similar tenures and training. The major difference is in their productivity levels, determined by the index of calls made and customer satisfaction ratings. While both associates perform well above average, Martin’s productivity level is higher than Seth’s. Given Martin’s higher numbers, promoting him might seem clearly fairer. If this is your intuition, it is based on the ideal of equity — that is, the idea that fairness is a ..read more
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When AI Investments Pay Off in Marketing
MIT Sloan Management Review Magazine
by Christine Moorman and Colleen Hickey. Christine Moorman is the T. Austin Finch Sr. Professor of Business Administration at Duke University’s Fuqua School of Business. She is founder and director of The CMO Survey and former editor in chief of the Journal of Marketing. Colleen Hickey is a class of 2024 MBA candidate at the Fuqua School of Business and a research fellow for The CMO Survey.
1w ago
Patrick George / Ikon Images From content creation to software coding and customer segmentation, artificial intelligence deployment fever is real. But amid a great deal of media, analyst, and executive speculation about how AI will impact enterprises, it’s still not easy to see where organizations are reaping the results. To get new insights into what is currently happening with AI deployments in marketing and the associated payoffs, The CMO Survey asked a sample of 316 marketing leaders at for-profit U.S. companies to rate how the use of AI in marketing has affected outcomes. The marketing l ..read more
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Why Executives Can’t Get Comfortable With AI
MIT Sloan Management Review Magazine
by Marc Pinski, Monideepa Tarafdar, and Alexander Benlian. Marc Pinski is an information systems researcher at the Technical University of Darmstadt in Germany. Monideepa Tarafdar is the Charles J. Dockendorff Endowed Professor of Information Systems at the University of Massachusetts, Amherst’s Isenberg School of Management. Alexander Benlian is the Chaired Professor of Information Systems and Electronic Services at the Technical University of Darmstadt.
1w ago
Alice Mollon / Ikon Images Executives need to have an understanding of information technology in order to derive business value from it and to productively interact with IT professionals. Nevertheless, IT experts have long lamented many executives’ limited knowledge of IT’s underlying functionality. In turn, many executives have (often unconsciously) declined to develop such IT literacy, preferring instead to focus their time and attention on domain and business matters. However, recent evidence indicates that organizations that successfully unlock the strategic potential of artificial intell ..read more
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A Tale of Two Hot Sauces: Spicing Up Diversification
MIT Sloan Management Review Magazine
by Achal Bassamboo and James G. Conley. Achal Bassamboo is the Charles E. Morrison Professor of Decision Sciences at Northwestern University’s Kellogg School of Management. James G. Conley is a clinical professor of operations at Kellogg. The authors acknowledge the generous support of the Center for Research in Technology & Innovation at Kellogg.
1w ago
Carolyn Geason-Beissel/MIT SMR | Getty Images It was the best of times, it was the worst of times. The divergent fates of two rival condiment businesses — the best of times for McIlhenny Company, maker of well-known Tabasco-brand hot sauces, and the worst of times for Huy Fong Foods, originator of the U.S. version of the popular Sriracha pepper sauce — highlight the power and perils of diversification. While McIlhenny took strategic steps to diversify with future performance and risk in mind, Huy Fong failed to capitalize on its wild initial success, making missteps that ultimately rendered t ..read more
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Why We Need to, Have to, Want to Act on Climate
MIT Sloan Management Review Magazine
by Andrew Winston. Andrew Winston (@andrewwinston) is a globally recognized expert on how to build resilient, profitable companies that help people and planet thrive. He is coauthor of Net Positive: How Courageous Companies Thrive by Giving More Than They Take (Harvard Business Review Press, 2021).
2w ago
Carolyn Geason-Beissel/MIT SMR | Getty Images The battle to get companies to take sustainability seriously is essentially over. Even in the face of the “anti-ESG” movement — a very American phenomenon — there are vanishingly few large organizations around the world that really question the need to address environmental and social issues. (Even ExxonMobil, a company that has spent decades muddying the science on climate change, wrote in a recent report: “[On] a list of the biggest challenges facing humankind ... addressing poverty and climate change would be at the top.”) And yet, the question ..read more
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